Nashville Premium Retail Lead - Style & Experience

Johnnie O; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission opportunities

Health/Dental/Vision/Life/Disability

Employee discounts

Job summary

Johnnie-O is seeking a Retail Sales Lead in Nashville, TN to deliver an exceptional customer experience and drive store performance. This full-time position combines in-store service with active selling and brand-building at our Nashville location.

You will greet customers, understand needs, present products, and build lasting relationships while meeting sales goals and upholding the Johnnie-O lifestyle. Evening, weekend, and holiday hours are required.

Qualifications

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Process transactions efficiently and accurately, including returns and exchanges.

Skills

Retail experience

Customer service

Sales driven

Cash handling

Job description

Johnnie-O is seeking a Retail Sales Lead in Nashville, TN to deliver an exceptional customer experience and drive store performance. This full-time position combines in-store service with active selling and brand-building at our Nashville location.

You will greet customers, understand needs, present products, and build lasting relationships while meeting sales goals and upholding the Johnnie-O lifestyle. Evening, weekend, and holiday hours are required.