Nashoba ED Registration Representative 40 Hours Overnight

UMass Memorial Medical Group; Groton (MA); On-site; USD 22,000 - 40,000; Full time

Job summary

UMass Memorial Medical Group is seeking a data entry focused, patient-access professional for a Night Shift role in Massachusetts. The position emphasizes accurate demographic and insurance data entry, scheduling, and coordination of radiology, lab, and other services within the Revenue Cycle workflow.

Required 1–2 years of data entry, strong customer service, and knowledge of medical terminology. High School Diploma required; an Associate or Bachelor's in a health-related field preferred.

Qualifications

• Required: 1–2 years of data entry experience.
• Proficient data-entry skills with attention to detail.
• Must have computer skills that include use of Windows and the ability to navigate.
• Strong customer service skills both verbal and written; with a variety of internal and external customers.
• Demonstrated knowledge of medical terminology.
• Ability to work in a high volume, team-oriented environment.
• English speaking, reading

Responsibilities

• Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Obtains and verifies workman's compensation and automobile coverage when required.
• Schedules and/or arrives Radiology, Lab, and basic ancillary service appointments.
• Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
• Coordinates the provision of multiple services to patients.
• Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Performs Surgical Day admissions.
• Performs bed control, transfers, discharges, and admissions tasks.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
• Maintains accurate and timely records, logs, files, and related information as required.
• Completes online death certificate registry.
• Receive and secure patient valuables.
• Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Skills

Data entry

Customer service

Medical terminology

Teamwork

English language

Education

High School Diploma

Associate or Bachelor's Degree in Business or Healthcare related field

Tools

Windows OS

Job description

Are you a current UMass Memorial Health caregiver?

Exemption Status

Non-Exempt

Hiring Range

$16.24 - $29.23 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details

• Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Other Weekend

Scheduled Hours

40 hrs 11p-7:00a

Shift

3 - Night Shift, 8 Hours (United States of America)

Hours

40

Cost Center

10021 - 5662 Op Registration

Union

SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities

1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
3. Obtains and verifies workman's compensation and automobile coverage when required.
4. Schedules and/or arrives Radiology, Lab, and basic ancillary service appointments.
5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
6. Coordinates the provision of multiple services to patients.
7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
8. Performs Surgical Day admissions.
9. Performs bed control, transfers, discharges, and admissions tasks.
10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
11. Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
13. Maintains accurate and timely records, logs, files, and related information as required.
14. Completes online death certificate registry.
15. Receive and secure patient valuables.
16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Standard Staffing Level Responsibilities

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars, and on-going training as required or directed.
3. Demonstrates use of Lean Methodology and Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Performs other similar and related duties as required or directed.

All Responsibilities are essential job functions unless otherwise noted.

Position Qualifications

License/Certification/Education

• Required:
  1. High School Diploma.
• Preferred:
  1. Associate or Bachelor's Degree in Business or Healthcare related field.

Experience/Skills

• Required:
  1. Minimum of 1-2 years of data entry experience.
  2. Proficient data-entry skills with attention to detail.
  3. Must have computer skills that include use of Windows and the ability to navigate.
  4. Strong customer service skills both verbal and written; with a variety of internal and external customers.
  5. Demonstrated knowledge of medical terminology.
  6. Ability to work in a high volume, team-oriented environment.
  7. English speaking, reading