Reg Rep 20 hours Webster 4p-8p M-F

ummh; Webster (MA); On-site; USD 21,000 - 38,000; Full time

Benefits offered by this job

Signing bonus may apply

Job summary

UMass Memorial Health is seeking a Registration Specialist to support patient access and demographics entry in a busy hospital system.

You will verify insurance, arrange appointments, collect payments, and guide patients through the registration process with care and accuracy.

Qualifications

• High school diploma or GED required.
• Data entry with attention to detail essential.
• Customer service skills across internal and external customers.
• Ability to navigate Windows-based systems in a high-volume setting.

Responsibilities

• Accurately enter demographics and insurance data into the registration system.
• Verify insurance coverage and obtain pre-authorizations when needed.
• Schedule radiology, lab and ancillary services.
• Collect patient liabilities and manage balances prior to service.
• Provide information about procedures and patient preparation.
• Maintain timely records and documentation.
• Support billing work queues and revenue cycle processes.
• Assist with death registry and records management.
• Coordinate multiple services for patients and referrals.
• Ensure HIPAA signatures and proper paperwork are completed.
• Deliver excellent customer service to patients and families.
• Maintain attendance and professional conduct in the workplace.

Skills

Data entry

Windows navigation

Customer service

High-volume environment

English proficiency

Education

High school diploma or GED

Associate degree or healthcare certificate

Tools

Windows

Job description

Exemption Status: Non-Exempt

Hiring Range

$15.00 - $27.74 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details

• Monday through Friday
• Scheduled Hours: 4p.m. - 8 p.m.
• Shift: 1 - Day Shift, 4 Hours (United States of America)
• Hours: 20
• Cost Center: 25082 - 5663 ED Registration

Signing Bonus

• This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

Major Responsibilities

• 1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
• 2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
• 3. Obtains and verifies workman's compensation and automobile coverage when required
• 4. Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
• 5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection
• 6. Coordinates the provision of multiple services to patients.
• 7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• 8. Performs Surgical Day admissions
• 9. Performs bed control, transfers, discharges and admissions tasks
• 10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• 11. Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• 12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
• 13. Maintains accurate and timely records, logs, files and related information as required.
• 14. Completes online death certificate registry.
• 15. Receive and secure patient valuables.
• 16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Standard Staffing Level Responsibilities

• 1. Complies with established departmental policies, procedures and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Maintains, regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications

License/Certification/Education

Required

• High school graduate or GED required.

Preferred

• Associate Degree or certificate in Healthcare related field.

Experience/Skills

Required

• Proficient data-entry skills with attention to detail.
• Must have computer skills that include use of Windows and the ability to navigate.
• Customer service skills both verbal and written; with a variety of internal and external customers.
• Ability to work in a high volume, team-oriented environment.
• English speaking, reading and writing skills.

Preferred

• 1-2 years of data entry and/or customer service experience
• Experience in