ED Registration Representative Nashoba - Days, 16-Hours

UMass Memorial Medical Group; Groton (MA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Medical Group is seeking a Registration Specialist to manage patient appointments, registration and scheduling across multiple campuses. You will verify insurance coverage, obtain referrals and pre-authorizations, and collect patient liabilities prior to service.

Training on the 1st and 2nd shifts will occur, with initial on-site training at Marlborough Campus. Weekend and holiday coverage is required; position offers non-exempt status and potential signing bonus.

Qualifications

• High School Diploma required.
• Associate or Bachelor's Degree in Business or Healthcare preferred.
• Must work every other weekend and holidays.
• Training on first and second shift for 5-6 weeks.
• Initial on-site training at Marlborough Campus for several weeks.

Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules for multiple providers.
• Schedule patients for treatment and services at multiple campuses.
• Coordinate provision of multiple services to patients.
• Verify and obtain pre-authorization and referrals as required by insurers.

Skills

Customer service

Registration skills

Scheduling

Education

High School Diploma

Associate or Bachelor's Degree in Business or Healthcare

Tools

EPIC

Job description

Exemption Status: Non-Exempt

Hiring Range: $17.69 - $28.01 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Weekend

Scheduled Hours: 16 hrs 6:45a-3:15p

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 16

Cost Center: 10021 - 5662 Op Registration

Union: SHARE Marlborough

This position may have a signing bonus available.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke free campus.

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration and basic scheduling skill.

Major Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients.
• Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician's clinical staff, and patient's time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required. Telephones and/or notifies patient of appointment times.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services. Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.

All Responsibilities are essential job functions unless otherwise noted.

Position Qualifications

• High School Diploma Required.
• Associate or Bachelor's Degree in Business or Healthcare related field preferred.
• Must work every other weekend and Holidays.
• Must be available to train on first and second shift the first 5-6 weeks.
• EPIC training classes are in Worcester for the first two weeks 8am-4:30pm.
• The initial onsite training will be at the Marlborough Campus for several weeks.
• Position is 6:45am-3:15pm. Hours can vary slightly depending on departmental need. Work schedule days are below.