Registration Representative 3p-11:30p 40hrs

ummh; Worcester (MA); Sur place; USD 27 000 - 37 000; Plein temps

Avantages offerts par ce poste

Signing bonus may be available

Stable full-time schedule

Résumé du poste

UMass Memorial Health is seeking a Registration Services professional in Worcester, MA. The role requires accurate data entry, verification of patient insurance, and scheduling of services within a busy hospital setting.

Strong customer service and teamwork are essential as you support patients and families through the registration process. The position aligns with the hospital’s patient-centered approach and offers a stable, full-time schedule with shift patterns including evenings.

Qualifications

• Proficient data-entry with attention to detail.
• Computer skills including Windows navigation.
• Customer service skills with internal and external customers.

Responsabilités

• Enter demographic and insurance data accurately in the registration system.
• Verify coverage and obtain pre-authorizations as needed.
• Schedule radiology, labs and basic services.
• Collect patient liabilities and assist with billing questions.
• Maintain accurate records and respond to inquiries promptly.
• Assist with discharge and bed management tasks.

Connaissances

Data entry

Windows

Customer service

Teamwork

English (written)

Formation

High School Diploma

Associate Degree or healthcare cert

Description du poste

Are you a current UMass Memorial Health caregiver?

Exemption Status

Non-Exempt

Hiring Range

$19.74 - $26.96 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details

Friday, Holidays - Every Other Holiday, Monday, Thursday, Tuesday, Wednesday, Weekends - Every Other Weekend

Scheduled Hours

3p-11:30p

Shift

2 - Evening Shift, 8 Hours (United States of America)

Hours

40

Cost Center

99940 - 5488 Registration Services Mem Hahn

Union

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

II. Major Responsibilities

1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
3. Obtains and verifies workman's compensation and automobile coverage when required
4. Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection
6. Coordinates the provision of multiple services to patients.
7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
8. Performes Surgical Day admissions
9. Performs bed control, transfers, discharges and admissions tasks
10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
11. Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
13. Maintains accurate and timely records, logs, files and related information as required.
14. Completes online death certificate registry.
15. Receive and secure patient valuables.
16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Standard Staffing Level Responsibilities

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars, and on-going training as required or directed.
3. Demonstrates use of Lean Methodology and Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements including use of PPE as required by policy.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Performs other similar and related duties as required or directed.

All Responsibilities are essential job functions unless otherwise noted.

III. Position Qualifications

License/Certification/Education

Required:

1. High School Diploma.

Preferred:

1. Associate Degree or certificate in Healthcare related field.

Experience/Skills

Required:

1. Proficient data-entry skills with attention to detail.
2. Must have computer skills that include use of Windows and the ability to navigate.
3. Customer service skills both verbal and written; with a variety of internal and external customers.
4. Ability to work in a high volume, team-oriented environment.
5. English speaking, reading and writing skills.