NAS Billing Setup Specialist

Conservice; Logan, Northern (UT, KY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

The Conservice Billing Setup Specialist role in Utah offers a hybrid work arrangement with in-office days on Tuesday, Wednesday and Thursday. You will serve as the primary contact during new account setups, coordinating with the Account Manager, NAS teams, and other departments to verify utilities, leases, fees, and state regulations for accurate resident billing.

You will manage a portfolio of setups monthly, initiate client contact, track progress in Launch, and escalate issues promptly to

Qualifications

• Billing or setup experience required.
• Strong time management and prioritization.
• Excellent communication and relationship-building skills.
• Self-motivated and accountable.
• Ability to work with cross-functional teams.

Responsibilities

• Manage a new portfolio of setups each month
• Initiate contact with the client to request setup info and send follow ups every 48 hours
• Resolve or escalation any client issues and be their main point of contact during setup
• Coordinate with other departments to ensure efficient communication and avoid billing delays
• Track setup progress in Launch and report any delays or issues to leadership
• Participate in internal/external calls for specific properties/mgmt firms
• Compare Conservice agreement to the resident lease and prior billing (if applicable)
• Review utility provider invoices and confirm billable expenses
• Perform a surface-level review of other internal inputs (units, tenants, reads, prior billing, etc)
• Ensure contracted utilities, methods, and fees are in compliance with state regulations
• Identify/Implement workarounds in place of pending information
• Complete additional data entry tasks to allow for resident billing
• Perform final quality check to ensure overall setup cohesion and accuracy
• Continue communication with the Billing team to quickly identify/resolve setup issues

Skills

Billing experience

Time management

Communication

Problem solving

Team collaboration

Self-motivation

Attention to detail

Tools

Launch system

Job description

Job Description

BILLING SETUP SPECIALIST

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Wage: $19.40 + Tier Performance bonus.

New Account Setup Specialists are responsible for providing a high-quality onboarding experience for our clients. They are the primary Conservice contact during setup. They also communicate with the Account Manager, multiple NAS teams, and other departments to compile/verify data. Their main data analysis and input tasks center around the following: Utilities, methods, fees, property lease, utility bills, and state regulations. The Setup Specialist is responsible for providing an accurate and timely setup product in order for resident bills to mail on time.

Responsibilities

• Manage a new portfolio of setups each month
• Initiate contact with the client to request setup info and send follow ups every 48 hours
• Resolve or escalation any client issues and be their main point of contact during setup
• Coordinate with other departments to ensure efficient communication and avoid billing delays
• Track setup progress in Launch and report any delays or issues to leadership
• Participate in internal/external calls for specific properties/mgmt firms
• Compare Conservice agreement to the resident lease and prior billing (if applicable)
• Review utility provider invoices and confirm billable expenses
• Perform a surface-level review of other internal inputs (units, tenants, reads, prior billing, etc)
• Ensure contracted utilities, methods, and fees are in compliance with state regulations
• Identify/Implement workarounds in place of pending information
• Complete additional data entry tasks to allow for resident billing
• Perform final quality check to ensure overall setup cohesion and accuracy
• Continue communication with the Billing team to quickly identify/resolve setup issues

Requirements

Qualifications

• Billing or setup experience
• Manages time and prioritizes tasks efficiently
• Strong comprehension/problem-solving skills
• Understanding of company purpose, goals, and objectives
• Strong communication skills and ability to foster relationships
• Excellent team skills
• Self-motivated and accountable

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