Naperville Indoor Climbing GM — Lead Operations & Community

Momentum Indoor Climbing; Naperville (IL); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Complimentary membership to Momentum

20% discount on classes, programs, and

Pro- deals

Job summary

Momentum Indoor Climbing seeks a General Manager for its Naperville, IL location to oversee all aspects of facility operations, safety, and guest experience. The GM will lead Gym Operations, Facility, and Retail teams, collaborating with Routesetting and Programs to align standards and success.

Ideal candidates have 5+ years in leadership, strong customer service focus, and the ability to build a welcoming community while launching a new site. Competitive salary with benefits is offered.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• At least 5 years of climbing experience with enthusiasm for the sport (bouldering, sport, and trad preferred).
• Minimum 3 years of experience in people management, customer service, and operational leadership.
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Excellent communication skills in person, on the phone, and in writing.
• Current First Aid and CPR certifications required (or ability to obtain within the first 3 months).

Responsibilities

• Take full ownership of the successful day-to-day operation of the facility.
• Collaborate with all department managers to ensure consistency, safety, and quality across the gym.
• Lead by example and consistently apply company policies and expectations across the facility.
• Ensure staff are trained in safety and emergency response procedures, and respond appropriately to urgent issues, including administering first aid and assisting with climbing rescues when qualified.

Skills

People management

Operations leadership

Customer service

Safety awareness

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Job description

Momentum Indoor Climbing seeks a General Manager for its Naperville, IL location to oversee all aspects of facility operations, safety, and guest experience. The GM will lead Gym Operations, Facility, and Retail teams, collaborating with Routesetting and Programs to align standards and success.

Ideal candidates have 5+ years in leadership, strong customer service focus, and the ability to build a welcoming community while launching a new site. Competitive salary with benefits is offered.