(Napa) Valet / Bellman Attendant

SAFECO Parking & Protection; Napa (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

SAFECO Parking & Protection in Napa, CA seeks a Parking Attendant to warmly greet guests and manage parking operations with a focus on safety and efficiency. You will guide vehicles, assist with luggage, and keep the lobby and lot clean while delivering excellent customer service in a fast-paced environment.

The role requires a valid driver's license, a background check, and the ability to lift up to 50 pounds.

Qualifications

• High school diploma or equivalent.
• Valet experience is required.
• Clean driving record with a valid driver's license.
• Physically able to stand, walk and lift up to 50 pounds.
• Strong communication and guest-service skills.

Responsibilities

• Greet guests upon arrival and assist with luggage and other items as required.
• Park and retrieve guest vehicles to and from designated parking areas.
• Maintain a clean and organized parking area and lobby.
• Provide guests with information about the hotel and local area.
• Maintain a high level of security and confidentiality for all guest information.
• Assist with special requests and accommodations as needed.
• Provide guests with exceptional service at all times.
• Maintain a professional appearance and demeanor.
• Overnight audit scan of cars in the garage.
• Other duties as assigned by management.

Skills

Guest services

Communication skills

Cash handling

Driver's license

Bilingual

Education

High school diploma

Job description

We are seeking an energetic and customer-focused Parking Attendant to join our dynamic team here in Napa, CA. In this role, you will be the friendly face greeting guests, managing parking operations, and ensuring a smooth flow of vehicles in and out of our parking facilities. Your enthusiasm and excellent communication skills will help create a welcoming environment for all visitors. This paid position offers an exciting opportunity to develop your hospitality and customer service skills while maintaining safety and efficiency in a fast-paced setting.

Duties

• Greet guests upon arrival and assist with luggage and other items as required.
• Park and retrieve guest vehicles to and from designated parking areas.
• Maintain a clean and organized parking area and lobby.
• Provide guests with information about the hotel and local area.
• Maintain a high level of security and confidentiality for all guest information.
• Assist with special requests and accommodations as needed.
• Provide guests with exceptional service at all times.
• Maintain a professional appearance and demeanor.
• Overnight audit scan of cars in the garage.
• Other duties as assigned by management.

Qualifications

• Proven experience in guest services, hospitality, or customer service roles preferred
• Valid driver’s license with a clean driving record; experience driving manual transmission vehicles is highly desirable
• Ability to operate parking equipment safely and efficiently in parking facilities
• Ability to pass a background screening
• Strong communication skills with the ability to interact professionally with diverse guests and team members
• Experience working as a delivery driver or in dealership environments is advantageous
• Cash handling experience with familiarity in cashiering and retail math principles
• Bilingual abilities are a plus to enhance guest interactions in a multicultural setting
• Physically capable of standing, walking, bending, and lifting for extended periods during shifts
<
• Minimum age of 20+
• Prior valet experience is a must

Requirements

• High school diploma or equivalent.
• Valet experience is required.
• Must be able to work flexible hours, including weekends and holidays.
• Must be able to stand and walk for extended periods of time.
• Must be able to lift and carry heavy items, up to 50 pounds.
• Must be able to work in all weather conditions.
• Must be able to pass a background screening.
• Must have reliable transportation to and from work.
• Must be authorized to work in the United States

As a Valet/Bellman, you will play a crucial role in providing exceptional service to our customers. You will be responsible for maintaining the cleanliness of the lot, and assisting customers with checking in their vehicles. Your excellent customer service skills, attention to detail, and ability to communicate effectively will contribute to the overall satisfaction of our guests.