Valet & Guest Experience Specialist

SAFECO Parking & Protection; Napa (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

SAFECO Parking & Protection in Napa, CA seeks a Parking Attendant to warmly greet guests and manage parking operations with a focus on safety and efficiency. You will guide vehicles, assist with luggage, and keep the lobby and lot clean while delivering excellent customer service in a fast-paced environment.

The role requires a valid driver's license, a background check, and the ability to lift up to 50 pounds.

Qualifications

• High school diploma or equivalent.
• Valet experience is required.
• Clean driving record with a valid driver's license.
• Physically able to stand, walk and lift up to 50 pounds.
• Strong communication and guest-service skills.

Responsibilities

• Greet guests upon arrival and assist with luggage and other items as required.
• Park and retrieve guest vehicles to and from designated parking areas.
• Maintain a clean and organized parking area and lobby.
• Provide guests with information about the hotel and local area.
• Maintain a high level of security and confidentiality for all guest information.
• Assist with special requests and accommodations as needed.
• Provide guests with exceptional service at all times.
• Maintain a professional appearance and demeanor.
• Overnight audit scan of cars in the garage.
• Other duties as assigned by management.

Skills

Guest services

Communication skills

Cash handling

Driver's license

Bilingual

Education

High school diploma

Job description

SAFECO Parking & Protection in Napa, CA seeks a Parking Attendant to warmly greet guests and manage parking operations with a focus on safety and efficiency. You will guide vehicles, assist with luggage, and keep the lobby and lot clean while delivering excellent customer service in a fast-paced environment.

The role requires a valid driver's license, a background check, and the ability to lift up to 50 pounds.