Named Account Executive, Enterprise Non-Profit (Mid Atlantic/Chicago)

Leadout Capital; Maryland; On-site; USD 120,000 - 170,000; Full time

Job summary

Salesforce.org in Maryland seeks an experienced Strategic Account Executive to lead value-based engagements with large nonprofit entities. You will align Salesforce solutions to client missions, build executive relationships, and drive digital transformation across IT, CX, and program teams.

You will coordinate with Solutions Engineers, Customer Success, Product Managers, and peers to craft custom, multi-department implementations.

Qualifications

• 7–10 years of full cycle SaaS closing experience.
• Outstanding communication and interpersonal skills.
• Willingness and ability to travel to client locations as required.
• Strong problem-solving and negotiation abilities.
• Experience collaborating with Solutions Engineers, Customer Success Managers, Product Managers, and Co-Prime teammates.
• Financial acumen.
• Solid career longevity and track record of success.
• Understanding of account plans and mutual close plans leading to success.
• Forecasting and customer management expertise.
• Self-motivated with a commitment to achieving and exceeding sales targets.

Responsibilities

• Expand existing and new accounts, driving digital transformation and delivering exceptional customer experiences.
• Develop an in-depth understanding of Salesforce products and solutions.
• Act as the primary contact, addressing client inquiries promptly.
• Stay informed about industry trends and competitive offerings.
• Build key customer stakeholder relationships and drive satisfaction.
• Develop a point of view on how Salesforce can partner to solve client challenges.
• Drive long-term account strategy aligned to business objectives.
• Coordinate internal Salesforce resources to meet customer needs.
• Perform account planning with Prime and Cloud sales resources for strategic alignment.
• Share Salesforce value proposition with existing and new customers.
• Keep clients informed about new features and enhancements relevant to their needs.
• Identify growth opportunities within existing accounts and expand Salesforce services.
• Address and resolve client issues promptly.
• Use data analysis to identify improvements and make data-driven recommendations.

Skills

Communication

Interpersonal skills

Negotiation

Travel willingness

Problem-solving

Cross-functional collaboration

Financial acumen

Forecasting & account management

Self-motivation & target attainment

Tools

Salesforce

Job description

Job Description

Job Description: As a Strategic Account Executive specializing in selling into Strategic Non-Profit organizations you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal will be to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission-critical objectives. You are the CEO of your business and you work strategically and methodically to quickly develop a P.H.D. in your customer's business.

Help Non-Profit organizations leverage Salesforce solutions to enhance their operations and better serve their constituents.

About Salesforce.Org

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and—above all—connections. Salesforce.org powers the purpose of people dedicated to solving our world's biggest problems. A global community of nonprofits and educational institutions relies on our technology to help them operate effectively, raise funds, and build more meaningful relationships with those they serve.

About the Role:

As an established Strategic Account Executive, you know how to navigate through large organizations. You're knowledgeable about your clients' specific challenges and business objectives. You understand how to align your software offering to build a custom solution that your clients can't live without. You understand what it means to sell a value based solution and engage/create alignment amongst Executives in the C-Suite, IT, and the Mission. Your storytelling skills are unmatched so presenting across multiple departments won't be a problem for you. You excel in dynamic environments so shifting gears at a moment's notice and providing excellent customer service is what you consistently deliver.

Your Impact:

Success will be measured by overall performance in expanding existing/new accounts, with a keen emphasis on driving true Digital Transformation, all while delivering an exceptional customer experience.

• Develop an in-depth understanding of Salesforce products and solutions.
• Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.
• Stay informed about industry trends and competitive offerings.
• Develop key customer stakeholder relationships and drive customer satisfaction.
• Understand the challenges our customers are working to solve for and develop a strong pojnt of view as to how we can partner to help.
• Develop and drive the overall long-term strategy for the account, aligned to customer business objectives.
• Coordinate internal Salesforce resources to meet customer business needs.
• Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment.
• Share Salesforce value proposition for existing and/or new customers.
• Keep clients informed about new product features, updates, and enhancements relevant to their needs.
• Identify and drive growth opportunities within existing accounts and work towards expanding Salesforce services.
• Address and resolve client issues in a timely and efficient manner.
• Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.

Your Experience:

• Minimum of 7-10 years of full cycle SaaS closing experience
• Outstanding communication and interpersonal skills.
• Willingness and ability to travel to client locations as required.
• Strong problem-solving and negotiation abilities.
• You've built global engagement across multiple lines of business and broadened product support within an organization
• You have experience (and should enjoy!) collaborating with internal team members like Solutions Engineers and Customer Success Managers, Product Managers, and Co-Prime teammates
• Financial Acumen
• Solid career longevity and track record of success
• Understands what an account plan/mutual close plan is and how it leads to success
• Solid business acumen around forecasting and customer management
• Self-motivated with a commitment to achieving and exceeding sales targets.