Nail Salon Receptionist

Gateway Nails & Lash; New York (NY); On-site; USD 38,000 - 45,000; Full time

Job summary

Gateway Nail Bar & Lash in New York seeks a reliable Nail Salon Receptionist to lead front desk operations and deliver an outstanding client experience. You will greet clients, manage walk-ins, schedule appointments, and coordinate with technicians to keep the day on track.

You should educate clients on services, upsell retail items, handle transactions, and ensure punctual opening/closing. Prior salon experience and strong English communication are preferred.

Qualifications

• Nail Care Knowledge: manicures, pedicures, gel, acrylics, dip powder, nail health/aftercare; salon experience preferred.
• Reliability and punctuality with a strong attendance record.
• Customer service oriented with a warm, professional demeanor.
• Organizational skills to multitask and keep a tidy front desk.
• Clear English communication; additional Spanish/Vietnamese skills a plus.

Responsibilities

• Greet clients, manage walk-ins, and schedule appointments using booking software.
• Educate clients on services and answer questions about longevity and aftercare.
• Suggest retail products based on client needs and maintain product knowledge.
• Open/close the salon on time and ensure smooth shift handovers.
• Process transactions and balance the register daily.
• Coordinate client arrivals and specific requests with technicians to stay on schedule.

Skills

Nail care knowledge

Reliability

Punctuality

Customer service

Organization

Communication

Job description

Nail Salon Receptionist at Gateway Nail Bar & Lash

Job Description

At Gateway Nail Bar & Lash, we pride ourselves on providing high-quality nail care services in a welcoming, clean, and luxurious environment. We are looking for an organized, highly reliable Nail Salon Receptionist who possesses a solid understanding of nail services and care to lead our front desk and deliver an exceptional customer experience.

Key Responsibilities

• Front Desk Management & Scheduling: Greet clients warmly, manage walk-ins, and schedule appointments accurately using our booking software. Match client requests with appropriate technicians and service time frames.
• Client Consultation & Service Knowledge: Educate clients on our service menu, including natural nail care, gel polish, acrylics, dip powder, nail art tiers, and specialized spa treatments. Answer questions regarding service longevity, maintenance, and aftercare.
• Product Recommendations: Maintain strong product knowledge to suggest retail items (such as cuticle oils, hand lotions, and home-care kits) tailored to client needs.
• Operational Reliability: Ensure the salon opens and closes on time. Maintain strict punctuality to open scheduling systems, handle morning preparations, and manage smooth shift handovers.
• Cash Handling & Check-Out: Process transactions accurately (cash, credit cards, gift cards) and manage daily register balancing.
• Salon Coordination: Communicate client arrivals and specific requests to nail technicians promptly to keep appointments running on schedule.

Qualifications & Skills

Nail Care Knowledge: Working knowledge of manicures, pedicures, gel, acrylics, dip powder, and basic nail health/aftercare. Prior salon experience preferred.

Reliability & Punctuality: Exceptional attendance record and commitment to being on time for every scheduled shift.

Customer Service: Warm, professional demeanor with strong conflict-resolution skills.

Organization: Ability to multitask, prioritize under pressure, and maintain a tidy front desk area.

Communication: Ability to communicate in English required. Spanish/Vietnamese speaking is a plus.

Schedule Requirements

• Must be punctual for all assigned shifts, including morning prep or evening close routines.
• Flexibility to work weekends and peak salon hours as needed.