NA Luxury Lounge Operations Leader

Gate Gourmet; New York (NY); Presencial; USD 140.000 - 145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401k with company match

Life insurance

Medical, dental, vision plans

Disability insurance

Employee Assistance Program

Commuter benefits

Employee Discounts

Descripción de la vacante

gategroup, a global leader in airline catering and hospitality, seeks a Senior Hospitality & Lounge Director to Lead NA lounge operations across multiple locations. You will partner with airline partners and airport authorities to ensure brand standards and exceptional guest experiences while driving margins.

The role requires 10+ years in luxury hospitality leadership, a degree in hospitality management (or equivalent experience), and strong stakeholder collaboration across diverse teams.

Formación

• 10+ years of progressive management in luxury airline or premium hospitality.
• Bachelor’s degree desirable; six years’ equivalent experience acceptable.
• Proven leadership in high-end guest services and hospitality operations.
• Experience managing premium airport lounges or VIP hospitality environments preferred.
• Fluent in English; additional languages are a plus.

Responsabilidades

• Provide leadership in hospitality, food & beverage, and multi-site operations.
• Lead NA regional lounge teams, drive improvements, and partner with stakeholders.
• Ensure consistent delivery of an exceptional lounge guest experience.
• Champion guest-centric culture and monitor service models and SOPs.
• Collaborate with culinary, procurement, HR, finance, and commercial teams.

Conocimientos

Leadership

Hospitality operations

Multi-site operations

Budgeting & cost control

Stakeholder management

Staff development

Communication

Quality & safety

Educación

Bachelor’s degree in Hospitality Management

Six years of equivalent work experience substituted for degree

Herramientas

MS Office

Lounge management systems

Operational reporting tools

Descripción del empleo

gategroup, a global leader in airline catering and hospitality, seeks a Senior Hospitality & Lounge Director to Lead NA lounge operations across multiple locations. You will partner with airline partners and airport authorities to ensure brand standards and exceptional guest experiences while driving margins.

The role requires 10+ years in luxury hospitality leadership, a degree in hospitality management (or equivalent experience), and strong stakeholder collaboration across diverse teams.