N99850 Contact Lens Optometric Technician

Northeastern State University; Tahlequah (OK); On-site; USD 32,000 - 40,000; Full time

Job summary

Northeastern State University in Tahlequah, OK seeks a Contact Lens Optometric Technician to coordinate all aspects of the clinic under supervision. You will perform technical duties, operate lens meters, process prescriptions, enter patient data, and assist in teaching workshops while maintaining inventory and handling billing tasks.

Ideal candidates have strong customer service skills, familiarity with clinic software, and the ability to work with students and faculty.

Qualifications

• Ability to read, write and perform basic math at a high school level or equivalent.
• Knowledge of customer service principles and patient scheduling protocols.
• Familiarity with computer software used in clinics and medical records.

Responsibilities

• Greets patients and checks them in for appointments.
• Provides patient services; assists students and faculty with orders and lens selection.
• Enters prescription, material and color information and notifies patients when orders are ready.
• Answers phones and directs inquiries to appropriate personnel.
• Schedules and reschedules patient appointments and ensures continuity of care.
• Prepares patient files for medical record scanning and maintains invoices.
• Manages contact lens orders, inventories, and vendor communications.
• Supervises assigned student workers in the clinic.

Skills

Customer service

Patient scheduling

Computer skills

Communication

Interpersonal relations

Decision making

Problem solving

Education

High school diploma or equivalent

Job description

N99850 Contact Lens Optometric Technician

Thisposition is responsible for coordination of all aspects of the contact lensclinic under the supervision of the Clinical Management Coordinator and ContactLens Clinic Chief. Position is responsible for technical duties of the ContactLens Clinic, operates lens meter, provides patient services, orders anddispenses contact lenses, maintains medical supplies inventory, maintainscontact lens price lists, assists in coordination of teaching workshops, andorders specialty lenses.

MAJOR DUTIES

Greets clinic patients and checks them in for appointments.

Provides patient services; assists students and faculty in preparing orders and in the selection of contact lenses; enters prescription, material and color information, explains upgrade choices, notifies patients when orders are ready.

Answers telephone; provides information or assistance; refers to appropriate personnel.

Schedules patient appointments; makes follow-up appointments; reschedules appointments as needed. Ensures continuity of care between students and patients.

Prepares patient files following appointment for medical record scanning.

Ensures all Specialty Contact Lens invoices are correct and scanned in appropriate medical record.

Enters consultation and referral requests from outside providers.

Checks out patients.

Prepares orassists students and faculty in preparing contact lens orders; entersprescriptions, material, and color information, creates patient invoices; orderlenses from distributors; notifies patients when contacts are ready to be dispensed.
Makes copies and sends faxes; orders or copies clinical forms.

Maintains inventory of clinic supplies; reorders as needed, maintains stock closet.

Verifies contact lens parameters with radioscope and/or lensometer as needed; identifies engraved markings on gas-permeable contact lenses for restocking.

Maintains contact lens trial inventory and reorders as needed.

Maintains contact lens equipment; cleans modification units, re-stocks iCare probes, turns off equipment after use, and charges automatic blood pressure cuffs.

Instructs optometry students and work studies in patient care and contact lens choices; reviews policies and procedures with new students, incoming residents, and student worker. Reviews protocols with students.

Reviews patient insurance policies for deductibles and out of pocket expenses; enters contact information and files appropriate material claims, assists in patient refund process, and requests credits for returned materials from contact lens companies.

Assists in the coordination of teaching workshops; recruits’ patients, and ensures proper flow and schedules.

Performs related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of customer service principles and practices, and patient scheduling protocols.

Knowledge of computers and job-related software programs.

Skill in decision making and problem solving.

Skill in interpersonal relations and in dealing with the public.

Skill in oral and written communication.

Knowledge of the standards, techniques, tools, and equipment used in selecting prescribed contact lenses.

Knowledge of contact lens fitting and selection methods.

SUPERVISORYCONTROLS

The Clinical Management Coordinator assigns work in terms ofsomewhat general instructions. The supervisor spot-checks completed work forcompliance with instructions and established procedures, accuracy, and thenature and propriety of the final results.

GUIDELINES

Guidelines include Health Insurance Portability andAccountability Act requirements, Cherokee Nation policies and clinic policiesand procedures. These guidelines are generally clear and specific, but mayrequire some interpretation in application.

COMPLEXITY/SCOPE OF WORK

The work consists of related customer service and clerical duties and various technical duties. Frequent interruptions contribute to the complexity of the position.

The purpose of this position is to provide customer service support for the contact lens clinic operations. Success in this position contributes to the successful provision of services to clinic patients.

CONTACTS

Contacts are typically with co-workers, physicians, patients, and members of the general public.

Contacts are typically to give or exchange information, to resolve problems, or to provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while intermittently sitting, standing, stooping, or walking.

The work is typically performed in an office. Work requires the use of protective devices such as masks, goggles, gloves, etc.

SUPERVISORY AND MANAGEMENTRESPONSIBILITY

Supervises assigned student worker(s)in contact lens clinic.

MINIMUM QUALIFICATIONS

Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Knowledge and level of competency commonly associated with completion of specialized training in the field of work.

PREFERRED QUALIFICATIONS

3 to 5 years clinical experience.

Annual salary $36,084.00 with excellent benefits, including generous leave time. Anticipated hire date:10/12/2026
NOTE: Posting will close to applicants at 11:59 p.m., CST, on the date above. An application cannot be changed after it has been submitted.

NOTICE TO APPLICANTS

It is Northeastern State University’s policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and ability to begin employment. Applicants must be currently authorized to work in the United States on a full-time basis.

Northeastern State University complies with all “applicable” federal and state laws regarding non-discrimination.