Mystery Shopper

Surge Staffing; Decatur (AL); On-site; USD 21,000 - 29,000; Full time

Job summary

Surge Staffing is seeking reliable Mystery Shoppers to conduct in-person evaluations at retail locations. This field-based position involves traveling to department stores, gas stations, grocery stores, and other retail locations to evaluate customer service, store conditions, compliance, and the overall customer experience.

Travel up to 250 miles may be required; mileage reimbursement is provided. Duties include documenting observations and completing detailed reports on time, with daytime/1st

Qualifications

• Reliable transportation and willingness to travel.
• Strong attention to detail and observation skills.
• Excellent written communication skills.
• Ability to follow detailed instructions.
• Ability to work independently with minimal supervision.
• Reliable and able to meet assignment deadlines.
• Professional demeanor and discretion.
• Comfortable using a computer or mobile device to complete reports.
• Previous mystery shopping, retail, customer service, auditing, or field inspection experience is helpful but not required.

Responsibilities

• Travel to assigned retail locations to complete mystery shopping evaluations
• Visit department stores, gas stations, grocery stores, and other assigned locations
• Observe and evaluate customer service, store conditions, procedures, and compliance
• Accurately document observations and interactions
• Complete detailed evaluation reports within required deadlines
• Follow all assignment instructions and evaluation guidelines
• Maintain confidentiality and professionalism while conducting assignments
• Communicate any issues or concerns related to an assignment
• Travel up to 250 miles, depending on assignment requirements

Skills

Reliable transportation

Detail orientation

Observation skills

Written communication

Follow instructions

Independent work

Meeting deadlines

Professional demeanor

Computer literacy

Retail/mystery shopping exp. helpful

Job description

Mystery Shopper

Pay Rate: $18.00/hour + mileage reimbursement
Shift: 1st Shift / Daytime Hours
Job Type: Field-Based / Independent Work

Job Summary

We are seeking reliable and detail-oriented Mystery Shoppers to conduct in-person evaluations at retail locations. This position involves traveling to assigned department stores, gas stations, grocery stores, and other retail locations to evaluate customer service, store conditions, compliance, and the overall customer experience.

Key Responsibilities

• Travel to assigned retail locations to complete mystery shopping evaluations
• Visit department stores, gas stations, grocery stores, and other assigned locations
• Observe and evaluate customer service, store conditions, procedures, and compliance
• Accurately document observations and interactions
• Complete detailed evaluation reports within required deadlines
• Follow all assignment instructions and evaluation guidelines
• Maintain confidentiality and professionalism while conducting assignments
• Communicate any issues or concerns related to an assignment
• Travel up to 250 miles, depending on assignment requirements

Qualifications

• Reliable transportation and willingness to travel
• Strong attention to detail and observation skills
• Excellent written communication skills
• Ability to follow detailed instructions
• Ability to work independently with minimal supervision
• Reliable and able to meet assignment deadlines
• Professional demeanor and discretion
• Comfortable using a computer or mobile device to complete reports
• Previous mystery shopping, retail, customer service, auditing, or field inspection experience is helpful but not required

Work Environment

• Independent, field-based position
• Frequent local and regional travel
• Daytime/1st shift assignments based on business needs
• Assignments may require travel to multiple retail locations
• Mileage reimbursement provided for qualifying travel

IND2