MySQL Database Support Engineer (Remote)

Airtm; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a dynamic team at a leading open-source database company, where you'll leverage your expertise in MySQL and InnoDB to assist customers globally. This remote position offers an exciting opportunity to collaborate with industry experts, solve complex database issues, and contribute to the open-source community through writing and webinars. Enjoy a flexible work environment with generous benefits, including career development funds and a strong emphasis on work/life balance. If you're passionate about technology and eager to grow your skills, this role is perfect for you.

Benefits

Flexible work hours

Paid time off

Remote work equipment

Career development funds

Connectivity allowances

Equity incentive plan

Work-from-Anywhere

Social responsibility initiatives

Qualifications

• Hands-on knowledge of MySQL and InnoDB.
• Experience with performance tuning and query optimization.
• Ability to troubleshoot and resolve complex database issues.

Responsibilities

• Assist customers' DBA teams with expert analysis and troubleshooting.
• Author blog posts and create knowledge base articles.
• Host webinars and engage with the open-source community.

Skills

MySQL

InnoDB

Performance tuning

Query optimization

Backup solutions

High-availability solutions

Linux administration

Troubleshooting

Kubernetes

Cloud Services

Tools

Percona Monitoring & Management (PMM)

Ansible

Puppet

Chef

Percona Toolkit

Job description

PerconaSupport is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customer’s business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.

What you’ll be doing…

You’ll be teaming up with some of the most well-known database experts in the industry who are even better teammates, friends, and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine… with databases.

This is not a boring, entry-level role where you’ll just be triaging the monotonous issues.

Your main responsibility will be helping our customers’ DBA teams when they need expert assistance. You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format via email, instant message, or voice. For more serious and production-impacting issues, you’ll perform screen-sharing sessions to help them quickly navigate and resolve issues.

When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community, answering questions on our forum, creating articles for our knowledge base, and hosting webinars among other activities.

This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

What Have You Done:

• Good hands-on knowledge of both MySQL and InnoDB
• Skilled with some of the MySQL ecosystem of tools and technologies
• Knowledgeable about performance tuning, query optimization, & index tuning
• Know-how of backup solutions such as Xtrabackup, mydumper, etc., and also of Point-in-Time Recovery
• Some experience with high-availability solutions (replication, routers, proxies, etc.)
• Exposure and practice with zero-downtime procedures
• Good understanding of monitoring requirements
• Demonstrable experience in administering Linux-based systems
• Ability to troubleshoot methodically, identify and apply fixes for known errors, and when necessary, think outside the box to resolve complex issues
• Self-taught and enthusiastic to grow your skill set with new technologies
• Availability to travel for occasional team meetings, conferences, or customer visits
• Experience working with customers in English
• Very desirable to have related Kubernetes knowledge

What Would Make You Stand Out:

• Experience working in SLA-bound operations
• Open Source community contributions (e.g., blogs)
• Good practice with screen-sharing and remote support
• Experience with Galera / XtraDB Cluster / ProxySQL / Orchestrator
• Knowledge of Cloud Services such as AWS, RDS, Azure, GCP
• Experience with Percona Monitoring & Management (PMM) and other monitoring tools
• Familiarity with configuration management solutions like Ansible, Puppet, or Chef
• Percona Toolkit suite expertise
• MySQL DBA professional certifications
• Knowledge of MongoDB, PostgreSQL, MyRocks
• Experience with Kubernetes / OpenShift / Docker
• Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc.)

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely by providing the best open-source database software, support, and services. We make databases and applications run better through a combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only, globally dispersed workforce with colleagues in over 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits, including flexible work hours, paid time off, equipment for remote work, funds for career development, connectivity allowances, and participation in our equity incentive plan. We also promote work/life balance with initiatives like The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and more. We support social responsibility through our PAVE volunteering program and Women Transforming Technology.

If you love working with a high-growth tech company recognized globally as a leader in open-source databases, let’s talk!

Connect with us and stay updated by following us on LinkedIn and Twitter. We look forward to connecting with you!