MXC Technology & Member Experience Lead (Hybrid)

Credit Union of Colorado; Denver (CO); Hybrid; USD 101,000 - 127,000; Full time

Benefits offered by this job

Bonus program

Hybrid work

Benefits package

Job summary

Credit Union of Colorado seeks an MXC Contact Center Technology Manager to lead the technology roadmap for the Member Experience Center, aligning initiatives with strategic priorities and delivering data-driven insights.

You will drive AI-enabled process improvements, manage vendor relationships, build a high-performing team, and collaborate across IT, Operations, and Analytics to ensure superior member and employee experiences.

Qualifications

• Requires a Bachelor’s degree in Technology, Computer Science, Business, or a related field.
• 5 years of leadership experience (preferred in a contact center leadership position).
• Experience with data visualization tools (Tableau) and vendor management.

Responsibilities

• Champions and drives MXC technology, systems, and data efforts to deliver exceptional member and employee experiences.
• Delivers future-focused roadmaps and strategic changes for stakeholders.
• Identifies and implements AI-driven solutions to optimize operations and automation.
• Leads change management initiatives ensuring adoption of new technologies and processes.

Skills

Leadership

Vendor management

Cross-functional collaboration

AI/Automation

Data analytics

Tableau

Zendesk

Communication

Change management

Education

Bachelor’s degree in Technology, Computer Science, Business, or related field

Tools

Five9

Job description

Credit Union of Colorado seeks an MXC Contact Center Technology Manager to lead the technology roadmap for the Member Experience Center, aligning initiatives with strategic priorities and delivering data-driven insights.

You will drive AI-enabled process improvements, manage vendor relationships, build a high-performing team, and collaborate across IT, Operations, and Analytics to ensure superior member and employee experiences.