MXC Technology Manager - AI-Driven Contact Center

Credit-Union-of-Colorado; Denver (CO); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Bonus program

Benefits package

Job summary

Credit Union of Colorado is seeking an MXC Contact Center Technology Manager to lead the Member Experience Center's technology roadmap, design innovative solutions, and deliver best-in-class contact center experiences. You will drive efficiencies, enable data-driven insights, and oversee vendor relationships while building a high-performing team.

The role requires Bachelor’s in a tech/business field, IVR/IVA design experience, 3–5+ years in leadership, and proficiency with Tableau and Zendesk.

Qualifications

• Requires a Bachelor’s degree in Technology, Computer Science, Business, or related field, or equivalent.
• 1 year of IVA/IVR design, deployment, and reporting.
• 3 years in a leadership role; preferred 5 years in a leadership position.
• Experience with data visualization tools and vendor management.

Responsibilities

• Champions MXC technology, systems, and data efforts to deliver an exceptional member and employee experience.
• Delivers future-focused roadmaps and strategic conversations for changes benefiting members and staff.
• Identifies and implements AI-driven solutions to optimize operations and automation.
• Oversees vendor relationships and product ownership related to MXC technology.
• Leads a team responsible for daily system administration, analytics, forecasting, and reporting.

Skills

IVR design

Leadership

Tableau

Excel

Zendesk

Data analytics

Education

Bachelor’s degree in Technology, CS, Business, or related field

Job description

Credit Union of Colorado is seeking an MXC Contact Center Technology Manager to lead the Member Experience Center's technology roadmap, design innovative solutions, and deliver best-in-class contact center experiences. You will drive efficiencies, enable data-driven insights, and oversee vendor relationships while building a high-performing team.

The role requires Bachelor’s in a tech/business field, IVR/IVA design experience, 3–5+ years in leadership, and proficiency with Tableau and Zendesk.