MWL Client Support & Risk Specialist

First Horizon Bank; Germantown (TN); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank is seeking a MWL Fulfillment and Control Team member to service warehouse lines of credit and perform back-office tasks. You will handle client inquiries, reconcile accounts, and manage loan documents to ensure accuracy and regulatory compliance.

The role requires strong communication, attention to detail, and the ability to work independently while coordinating with relationship managers. Onsite location in Tennessee with opportunities to grow within the MWL division.

Qualifications

• Excellent verbal and written communication skills.
• Ability to interact with internal and external customers professionally.
• Capable of working under pressure and meeting deadlines.
• Experience with mortgage banking or warehouse lending is a plus.
• Bachelor’s degree or equivalent work experience required.

Responsibilities

• Set up new warehouse lines of credit per credit approval and coordinate with relationship management and clients.
• Prepare and manage commercial loan documents; inspect executed documents for accuracy and compliance.
• Respond to client inquiries regarding fees, contract language, and funding exceptions.
• Assist clients in setting up web users for mywarehouseline.com and resolve login issues.
• Review and reconcile MWL deposits and general ledger accounts; monitor risk elements.
• Verify wiring instructions and closing agent records.

Skills

Puzzle solving

Written and verbal communication

Attention to detail

MS Office

Teamwork

Critical thinking

Organization and prioritization

Education

Bachelor’s degree or equivalent

Legal loan documents experience (preferred)

Knowledge of First Horizon systems (preferred)

Tools

MS Office

Job description

First Horizon Bank is seeking a MWL Fulfillment and Control Team member to service warehouse lines of credit and perform back-office tasks. You will handle client inquiries, reconcile accounts, and manage loan documents to ensure accuracy and regulatory compliance.

The role requires strong communication, attention to detail, and the ability to work independently while coordinating with relationship managers. Onsite location in Tennessee with opportunities to grow within the MWL division.