Mortgage Warehouse Control Specialist

First-Horizon-Bank; Germantown (TN); On-site; USD 52,000 - 66,000; Full time

Job summary

First Horizon Bank is seeking a detail-oriented MWL Fulfillment & Control team member to prepare and manage commercial loan legal documents, verify data, and respond to client inquiries. You will work on risk mitigation for Mortgage Warehouse Lending and support internal and client requests under minimal supervision.

Candidates should have a Bachelor’s degree or equivalent, strong MS Office skills, and proven ability to work under pressure while maintaining accuracy and excellent service levels.

Qualifications

• Bachelor’s degree required or equivalent work experience.
• Prior experience with legal documents preferred.
• Excellent verbal and written communication skills.
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
• Ability to work under pressure and meet deadlines; maintain positive attitude and provide exemplary customer service.
• Knowledge of First Horizon systems preferred.

Responsibilities

• Mitigate risk within Mortgage Warehouse Lending.
• Prepare and manage commercial loan legal documents in accordance with policy and procedures to ensure bank assets are protected.
• Inspect executed documents for accuracy and compliance; resolve discrepancies; monitor receipt of documents; image executed documents.
• Ensure all requirements for client set up are completed.
• Request and review Fidelity and E&O insurance policies; verify coverage complies with MWL requirements; contact customers regarding coverage deficiencies and resolve.
• Review and reconcile MWL deposit and general ledger accounts.
• Monitor transactions; detect patterns and anomalies; detect and resolve potential risk elements; document results.
• Complete audit confirmation requests with exact detail.
• Contact clients regarding out-of-compliance situations and document resolution.
• Respond to client requests for information and assistance.

Skills

Puzzle solving

Excellent written and verbal comms

Critical thinking

Meticulous with details

Organizational and prioritization

MS Office

Teamwork/teambuilding

Education

Bachelor’s degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Location: On site at location listed in job posting.

Schedule: Monday through Friday, 8:00AM to 5:00PM

SUMMARY

• Prepare and manage commercial loan legal documents to protect bank assets while working closely with Relationship Managers.
• Verify data, resolve client inquiries, monitor risk areas, and make decisions regarding exceptions outside normal operating paradigms.
• Provide internal, business, and client support for the MWL Fulfillment & Control Team under minimal supervision.

ESSENTIAL RESPONSIBILITIES:

• Mitigate risk within Mortgage Warehouse Lending
• Prepare and manage commercial loan legal documents in accordance with policy and procedures to ensure bank assets are protected.
• Inspect executed documents for accuracy and compliance; resolve any discrepancies; monitor receipt of documents; image executed documents.
• Ensure all requirements for client set up are completed.
• Request and review Fidelity and E&O insurance policies; verify coverage complies with MWL requirements; contact customers regarding coverage deficiencies and resolve.
• Review and reconcile MWL deposit and general ledger accounts.
• Monitor transactions; detect patterns and anomalies; detect and resolve potential risk elements; document results.
• Complete audit confirmation requests with exact detail.

Business / Warehouse Client Support

• Contact clients regarding out-of-compliance situations and document resolution.
• Respond to client requests for information and assistance.

SKILLS:

• Puzzle solving
• Excellent written and verbal communications skills
• Critical thinking
• Meticulous with details
• Strong organizational and prioritization skills
• MS Office (Word, Excel, Outlook)
• Teamwork/teambuilding skills

ABILITIES:

• Manage time critical situations and follow through to completion.
• Manage multiple tasks; work independently; know when to ask for help.
• Respond quickly to problem situations.
• Work under pressure; remain calm and pleasant.
• Take a systematic approach.
• Collaborate in a team; be accountable for individual tasks.

EDUCATION AND WORK EXPERIENCE:

• Bachelor’s degree required or equivalent work experience.
• Prior experience with legal documents preferred.
• Excellent verbal and written communication skills.
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
• Ability to work under pressure and meet deadlines; maintain positive attitude and provide exemplary customer service.
• Ability to work independently and conduct assignments to completion within given parameters, prescribed routines, and standard accepted practices.
• Knowledge of First Horizon systems preferred.