Client Control Specialist

First Horizon Bank; Germantown (TN); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank is seeking a MWL Fulfillment and Control Team member to service warehouse lines of credit and perform back-office tasks. You will handle client inquiries, reconcile accounts, and manage loan documents to ensure accuracy and regulatory compliance.

The role requires strong communication, attention to detail, and the ability to work independently while coordinating with relationship managers. Onsite location in Tennessee with opportunities to grow within the MWL division.

Qualifications

• Excellent verbal and written communication skills.
• Ability to interact with internal and external customers professionally.
• Capable of working under pressure and meeting deadlines.
• Experience with mortgage banking or warehouse lending is a plus.
• Bachelor’s degree or equivalent work experience required.

Responsibilities

• Set up new warehouse lines of credit per credit approval and coordinate with relationship management and clients.
• Prepare and manage commercial loan documents; inspect executed documents for accuracy and compliance.
• Respond to client inquiries regarding fees, contract language, and funding exceptions.
• Assist clients in setting up web users for mywarehouseline.com and resolve login issues.
• Review and reconcile MWL deposits and general ledger accounts; monitor risk elements.
• Verify wiring instructions and closing agent records.

Skills

Puzzle solving

Written and verbal communication

Attention to detail

MS Office

Teamwork

Critical thinking

Organization and prioritization

Education

Bachelor’s degree or equivalent

Legal loan documents experience (preferred)

Knowledge of First Horizon systems (preferred)

Tools

MS Office

Job description

Job Description

Location:

Onsite a location listed in posting

Summary

This position is within the Mortgage Warehouse Lending (MWL) Division. MWL provides commercial lines of credit to mortgage companies to fund mortgage loans. Under minimal supervision, candidate will interact with MWL clients to service warehouse lines of credit and perform back office, internal, business, and customer support for the MWL Fulfillment and Control Team. Candidate will independently handle telephone and email client inquiries and complete administrative duties such as reconciling accounts, preparing and managing commercial loan documents, verifying various data, and monitoring risk areas. Candidate must have the ability to make decisions regarding exceptions outside normal operating paradigms.

Essential Duties

Client Support

• Set up new warehouse lines of credit per credit approval. Communicate with relationship management team and client to ensure all documentation is appropriate per the approval.
• Prepare and manage commercial loan documents, working closely with Relationship Managers, inspect executed documents for accuracy and compliance, interact with clients to resolve any discrepancies, monitor receipt of documents, image executed documents.
• Request Fidelity and E&O insurance policies from clients, verify coverage complies with MWL requirements, contact clients regarding coverage deficiencies and resolve.
• Respond to client inquiries regarding haircuts, contract language, application of payments, exception funding requests, etc.
• Assist clients in setting up web users for mywarehouseline.com in order for clients to fund mortgage loans.
• Assist locked-out web users via telephone and email.
• Per client’s request, complete audit confirmation requests with exact detail

Internal Support

• Interact with relationship management team and client support team to answer questions, validate closing agents, and verify wiring instructions

Mitigate risk within Mortgage Warehouse Lending

• Review and reconcile MWL deposit and general ledger accounts
• Monitor transactions, detect patterns and anomalies, identify and resolve potential risk elements, document results
• Resolve changes in closing agent records and wiring instructions
• Verify new wiring instructions

SKILLS – Puzzle solving; excellent written and verbal communications skills; attention to detail; MS Office (Word, Excel, Outlook); teamwork/teambuilding skills; critical thinking; strong organizational and prioritization skills

ABILITIES

– The ability to handle time critical situations; to follow through and complete tasks; to handle multiple tasks; to work independently but to know when to ask for help; to respond quickly to problem situations; to work under pressure and remain calm and pleasant; to take a systematic approach to work and plan ahead; to work well with others in a team setting but also be accountable for individual tasks.

Education And/or Work Experience

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Bachelor’s degree required or equivalent work experience
• Prior experience with legal loan documents preferred
• Knowledge of First Horizon systems preferred

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 25 lbs
• Must be able to talk, listen and speak clearly on telephone

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Follow Us

• Facebook
• X formerly Twitter
• LinkedIn
• Instagram
• YouTube

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.