MVS Director-SSVF,MMW Outreach-NH/Midd/NL

Columbus House, Inc; New Haven (CT); On-site; USD 82,000 - 84,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401 K with employer matching

Paid time off

10 paid holidays

Job summary

Columbus House, Inc. is seeking a Director of Middlesex and Veteran Services to lead program strategy and delivery for veteran services and related shelters. You will oversee three managers and one coordinator, ensuring effective operations and high-impact outcomes.

You will mentor staff, manage budgets, and coordinate with the Chief Program Officer to meet funder requirements while advancing housing-first approaches and trauma-informed care for clients at risk of homelessness.

Qualifications

• Bachelor’s Degree required and at least five years in social services, mental health, or substance abuse.
• Ability to manage, motivate, teach/mentor and supervise staff.
• Passion for mission-driven work and ability to communicate it to others.
• Knowledge of Motivational Interviewing, Person-Centered-Planning, Harm Reduction, Trauma Informed and Housing First models.
• Familiarity with employment resources, entitlement programs, vocational and career development.
• Experience with trauma-informed case management and crisis intervention for homelessness.
• Strong data analysis and reporting abilities.
• Computer and data management literate.
• Ability to build relationships and collaborate with diverse stakeholders.
• Commitment to diversity, inclusiveness and empowerment.

Responsibilities

• Oversee Middlesex and Veteran Services program development, service delivery, and management in coordination with CPO.
• Supervise three managers and one coordinator, guiding staff performance and development.
• Manage program budgets and resources, providing feedback to improve supervision and mentorship.
• Foster a high-performing team culture aligned with agency values; communicate vision and develop staff.
• Set annual departmental goals, track results, and ensure accountability.
• Participate in budget development and financial stewardship.
• Represent programs on committees and task forces with funders and partners.
• Monitor stakeholder needs (funders, clients, employees) and adapt accordingly.
• Oversee program coordination, integration, and compliance with funders’ requirements.

Skills

Leadership

Mentoring

Data analysis

Communication

Cultural competency

Motivational Interviewing

Housing First

Trauma-informed care

Collaboration

Program development

Education

Bachelor’s Degree

Job description

Columbus House, Inc.

Job Posting: Full Time (40 hours/week), FLSA Exempt, Non-Essential

Director of Veteran Services and Middlesex Emergency

VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested

Company Overview & Mission

Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provisionof food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless.

Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life‑saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities."

Objective

The Director of Middlesex and Veteran Services serves as a critical member of Columbus House’s Program Management Team. In collaboration with the CPO, the Director of Middlesex and Veteran Services will oversee the portfolio of programs and related services specific to: Supportive Services for Veterans and Families; MMW Shelter and Outreach; MMW SOAR; and Harkness House. The Director also evaluates the effectiveness of programs to provide ongoing feedback; provides mentoring, guidance, supervision, and professional development to supervisees; and enhances the structure of the organization by staying abreast of developments in the homeless assistance sector.

Qualifications

• Bachelor’s Degree required and a minimum of five years relevant work experience in a social service, mental health, or substance abuse agency.
• Demonstrated ability to manage, motivate, teach/mentor and supervise managers and/or direct service staff.
• Passion for mission and purpose-driven organization and an ability to communicate this passion to others, particularly employees.
• Knowledge of Motivational Interviewing, Person-Centered-Planning, Harm Reduction, Trauma Informed and Gender Specific Care and Housing First philosophies and models.
• Must be intimately familiar with and possess a comprehensive working knowledge of all aspects of employment, employment resources, entitlement programs, vocational and career development programs and all related activities that lead to earning income.
• Comprehensive working knowledge of all aspects of the delivery of trauma-informed case management and crisis intervention services for the homeless population as well as knowledge of the mental health, substance abuse and related treatment networks, local housing options and relevant vocational/entitlement programs
• Demonstrated ability to analyze and compile complex data for planning and reporting purposes.
• Computer and data management literate
• Strong relationship builder with the ability to find common ground, build consensus and strengthen collaboration among diverse stakeholders.
• Familiarity with policies and procedures around cultural competency and confidentiality
• Best practice knowledge specific to Motivational Interviewing, Harm Reduction strategies and Housing First
• Demonstrated commitment to the values of diversity, inclusiveness and empowerment and emotional intelligence.
• Valid drivers’ license with a good driving history and daily access to an automobile

Responsibilities

• In coordination with the Chief Program Officer, play a key role in the overall development, strategic planning, service delivery, and management of Middlesex and Veteran Services programs.
• Directly supervise three managers and one coordinator providing skill development and guidance on how to troubleshoot program and staff performance challenges.
• Deploy and monitor program budgets and resources efficiently and effectively toward organizational goals, working with the managers to balance workload and effort, and provide regular feedback so that they can continuously improve their supervision and mentoring skills.
• Create and support a high performing culture in the department aligned with core values. Develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goal, by clearly communicating agency vision, implementing yearly staff development plans, and mentoring.
• Establish annual departmental and manager goals and objectives and track results against these goals as well as accountability protocols.
• Participate in the budget development process and maintain a high level of fiscal responsibility.
• Represent Middlesex and Veteran Services programs on relevant committees and task forces.
• Monitor emerging needs of key stakeholders (funders), clients, and employees.

Program Oversight and Evaluation

• Oversee the coordination, integration, and delivery of all programs, contracts, and related services specific to the Middlesex and Veteran Services programs, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.
• As requested by the Chief Program Officer, provide data, and participate in responding to government and foundation requests for information and/or applications; coordinate planning and activities necessary for development of model program designs in response to RFPs and RFQs
• Ensure the delivery of qualitative and quantitative goals and outcomes of programs and services.
• Coordinate and analyze the appropriate data to inform the programmatic and operational decision-making process.
• Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program staff.
• Deepen existing and/or create new performance and outcome measures that address efficiency, effectiveness, and quality assurance demands.
• Analyze and assess programs based on data collected and implement corrective measures as required.
• Other related duties as assigned.

Supervised by

Chief Program Officer

Salary Range

$82,400-$84,460 per year plus excellent benefits

Schedule

Monday - Friday 9am-5pm

Benefits

• Medical, dental, vision benefits are offered along with other additional voluntary coverages with full-time employment
• 401 K retirement plan with employer matching contribution
• Paid time off
• 10 paid holidays

Equal Opportunity/Affirmative Action Employer: Protected Veterans and Individuals with Disabilities Encouraged to Apply