Impactful MVD CSR – Licensing, Titles & Testing

State of Arizona Enterprise Technology (ASET); Flagstaff (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays peryear

Parental Leave-Up to 12 weeks per year

Health and dental insurance

Retirement plan

Life insurance and long-term disable

Optional employee benefits

Job summary

Arizona Department of Transportation seeks a Customer Service Representative 1 or 3 in Flagstaff to provide motor vehicle services such as licensing, titles, testing and permits at a local MVD office. You will process credentials, verify documents, collect fees, and ensure compliance with ADOT/MVD rules.

CSR-1 is entry-level with training; CSR-3 requires typically one year of MVD experience or completed training.

Qualifications

• The knowledge to learn ADOT/MVD rules and procedures.
• The ability to deliver customer service with a focus on accuracy.
• Proficiency in handling sensitive information and documents.

Responsibilities

• Process credentials and title work with accuracy and security.
• Answer questions and provide customer service for vehicle records.
• Administer testing and perform VIN validations.
• Determine and collect fees and balance accounts; protect PII.

Skills

Verbal communication

Typing speed

Job description

Arizona Department of Transportation seeks a Customer Service Representative 1 or 3 in Flagstaff to provide motor vehicle services such as licensing, titles, testing and permits at a local MVD office. You will process credentials, verify documents, collect fees, and ensure compliance with ADOT/MVD rules.

CSR-1 is entry-level with training; CSR-3 requires typically one year of MVD experience or completed training.