Licensing, Titling & Testing CSR

State of Arizona Enterprise Technology (ASET); Tucson (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays per yr

Paid Parental Leave

Health and dental insurance

Retirement plan

Life insurance and long-term diability

Optional employee benefits

Job summary

Arizona Department of Transportation (ADOT) seeks Customer Service Representatives to provide motor vehicle services at a Tucson field office. Duties include licensing, titling, testing, and permits with emphasis on timely, accurate work and secure handling of documents in accordance with ARS statutes and ADOT procedures.

Positions require one year of MVD experience or completion of training, with performance standards and potential for advancement.

Qualifications

• Learn to process credentials and title work and examine documents for accuracy, validity, and security per ADOT/MVD rules.
• Answer customer questions and provide service for vehicle or credential records through system research, document review and service history.
• Administer testing including operator knowledge and skills testing and conduct level 1 vehicle inspections (VIN validation).
• Secure and protect all personal identity information (PII) and inventory per procedures.
• Participate in process improvement activities to gain efficiencies and reduce costs.

Responsibilities

• Process credentials and title work, examining documents for accuracy and security per ADOT/MVD rules.
• Answer customer questions and provide service for vehicle or credential records through system research and data entry.
• Administer testing and conduct level 1 vehicle inspections; capture photo, signature and application information.
• Determine and collect fees; balance accounts; protect PII and inventory.
• Participate in process improvement activities to increase efficiency and customer service.

Skills

Customer service

Verbal communication

Written communication

Typing

Tools

MVD software

Job description

Arizona Department of Transportation (ADOT) seeks Customer Service Representatives to provide motor vehicle services at a Tucson field office. Duties include licensing, titling, testing, and permits with emphasis on timely, accurate work and secure handling of documents in accordance with ARS statutes and ADOT procedures.

Positions require one year of MVD experience or completion of training, with performance standards and potential for advancement.