Lead Field Office Customer Service Specialist

State of Arizona Enterprise Technology (ASET); Phoenix (AZ); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Sick leave

Vacation with holidays

Parental Leave

Health and dental insurance

Retirement plan

Life insurance and long‑term disabled

Short-term disability

Deferred compensation and supplemental

Job summary

Arizona Department of Transportation is seeking a Customer Service Representative IV to lead and support a busy field office in Phoenix. The role focuses on processing high-volume transactions with accuracy and handling complex inquiries and escalations.

The position includes training new hires, backing up supervision, and assisting in daily operations and reporting; state vehicle operation may be required.

Qualifications

• Active listening, critical thinking, and strong communication skills.
• Ability to analyze data, enter and retrieve information accurately.
• Experience in handling high-volume field office transactions is preferred.

Responsibilities

• Process a high volume of field office transactions with minimal errors.
• Provide training and assistance for new hires and tenure staff; conduct daily huddles.
• Support the supervisor/manager with daily field office management and reporting.

Skills

Active listening

Critical thinking

Reading comprehension

Oral and written communication

Problem resolution techniques

Data entry, retrieval and analysis

Tools

Google Workspace

Job description

Arizona Department of Transportation is seeking a Customer Service Representative IV to lead and support a busy field office in Phoenix. The role focuses on processing high-volume transactions with accuracy and handling complex inquiries and escalations.

The position includes training new hires, backing up supervision, and assisting in daily operations and reporting; state vehicle operation may be required.