MUTUEL TELLER (CT)

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 25,000 - 37,000; Full time

Job summary

Hollywood Casino at Charles Town Races in West Virginia seeks a friendly ticket host to sell and cash pari-mutuel tickets, serving patrons with accuracy and courtesy. You will coordinate with security for any fraudulent activity and help ensure a safe, compliant guest experience at our busy pari-mutuel wagering floor.

Responsibilities include maintaining cash drawers, preparing daily balances, and presenting information clearly to customers and teammates.

Qualifications

• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence and present information to customers and coworkers.
• Must meet licensing requirements of the West Virginia Racing Commission.
• Ability to perform basic arithmetic and handle transactions.

Responsibilities

• Sell pari-mutuel tickets to patrons.
• Cash pari-mutuel tickets for patrons.
• Summon security for fraudulent tickets or underage bettors and direct patrons to supervisors.
• Requisition additional cash as required.
• Keep daily balance sheet of transactions.
• Act as goodwill ambassador for Charles Town Races.

Skills

Reading & writing

Math basics

Customer service

Education

Less than high school / up to 1 month experience

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Sells pari-mutuel tickets to patrons.
• Cashes pari-mutuel tickets for patrons.
• Summons security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors, or directs patron to supervisory personnel to resolve questions of ticket validity.
• Requisitions additional cash as required.
• Keeps daily balance sheet of amount and number of transactions.
• Acts as a good will ambassador for Charles Town Races.

BRING US YOUR BEST.

• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. Requires a working knowledge of all types of wagering.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must meet licensing requirements of the West Virginia Racing Commission.
• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually loud. Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer