PLAYER SERVICES CASHIER-NIGHT SHIFT

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Hollywood Casino at Charles Town Races in West Virginia is seeking a customer-focused cashier to join our fast-paced casino team. You will handle cash and chip transactions, assist players, and ensure accurate rewards and payouts while upholding strict security and regulatory standards.

Requirements include a high school diploma or equivalent, 6 months cashier experience, strong communication and math skills, and the ability to obtain WV Lottery licensing.

Qualifications

• High school diploma or equivalent is required.
• Minimum six months experience as cashier or money handling preferred.
• Must possess excellent written and oral communication.
• Must be 21 years of age and able to obtain WV Lottery licensing.

Responsibilities

• Distributes and collects chips, and pays out jackpots with security oversight.
• Issues Players Choice cards and assists redemption transactions.
• Performs cash counts, cash transfers, and prepares cash banks.
• Maintains confidentiality and adheres to company policies.
• Works flexible shifts, including evenings, nights and holidays.

Skills

Customer service

Communication skills

Mathematical skills

Conflict resolution

Cash handling

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.
• Orders monies through exchange slips.
• Verifies exchanges from other windows and receipt transactions for various cashiers.
• Completes cash advances, cashes personal checks.
• Perform marker related transactions including front money deposits and withdrawals.
• Delivers exchanges to cashiers.
• Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.
• Issues Players Choice cards to new and existing guests efficiently and accurately.
• Assists Players Choice members with redemption transactions.
• Conforms to all rules and regulations of CTR / SARC Compliance.
• Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.
• Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change.
• Prepares and reconciles cash banks and sales for all outlets.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains complete confidentiality of all company information at all times.
• Maintains a professional work environment with supervisors and staff.
• Adheres to regulatory, departmental and company policies.
• Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
• Participates in meetings and trainings as required.
• Performs other duties as may be assigned by department and/or company management.

BRING US YOUR BEST.

Supervisory Responsibilities

This position has no supervisory responsibility.

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience

High school diploma or equivalent required. A minimum of six (6) months of previous cashier or money handling experience is preferred.

Language Skills

Must possess excellent communication skills both written and oral; the ability to read and comprehend simple instructions, short correspondence, and memos. Must have the ability to deal effectively and interact well with the customers and employees and ability to resolve problems/conflicts in a diplomatic and tactful manner.

Skills

MATHEMATICAL SKILLS

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

REASONING ABILITY

Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.

Other Qualifications

Must be a minimum of 21 years of age. Champion of Red Carpet Customer Service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others. Is regularly required to stand, walk and move through all areas of the casino, speak, hear, use hands to finger, handle or feel, reach with hands and arms. The employee may occasionally be required to sit. Occasionally climb heights and reach above shoulder level, continuously bend/stoop, squat, balance, kneel, lift and push/pull. Specific vision abilities required by this position include close and distance vision, color and depth perception, peripheral vision and ability to adjust focus. The employee must continuously lift and/or move up to twenty-five (25) pounds and lift and/or move up to fifty (50) pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer