Mutuel/Sports Teller (FT/PT)

Delaware Park Casino & Racing; Wilmington (DE); On-site; USD 29,000 - 42,000; Full time

Job summary

Delaware Park Casino & Racing seeks a cashier to maintain accurate cash handling and deliver exceptional guest service in a busy casino setting. You will manage ticket sales and redemptions, handle settlements, and report financial transactions via POS systems.

Flexibility to work evenings, weekends, and holidays is required; background check and licensing per Delaware Gaming Enforcement will apply. Uniform provided.

Qualifications

• Prior cashier, money handling, and/or customer service experience is required.

Responsibilities

• Creates and ensures a fun-filled, entertaining environment with service excellence as the priority.
• Responsible for direct sales and redemption of winning horse or sports tickets.
• Maintain and secure all cash and cash equivalents, providing accurate reporting and financial transactions through POS systems.
• Prepares all settlement paperwork in a consistent and organized manner.
• Promotes company marketing and promotional events; answers guest questions.

Skills

Cash handling

Customer service

Job description

JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.


• Responsible for direct sales and redemption of winning horse and or sports tickets.


• Must maintain and secure all cash and cash equivalents in possession, while providing accurate reporting and financial transactions through the POS systems.


• Prepares all settlement paperwork in a consistent and organized manner.


• Knowledgeable, actively promoting company marketing and promotional events, and proficient in answering guest questions.


• Complies with all Company and Department Policies and Procedures.


• Complies with State Regulations and Company Internal Controls.


• Communicate (both written and verbal) with and promote positive team members and guest relations.


• Maintain professionalism at all times when working with other team members and/or guests.


• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Prior cashier, money handling, and/or customer service experience, is required.


• Knowledge of the Thoroughbred Racing Industry preferred


• Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Gaming Enforcement during employment.


• Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.


• Must be able to walk and/or stand for at least a full eight (8)-hour shift.


• Ability to bend reach, pull, push, kneel, squat, and grasp as needed.


• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.


• Ability to perform duties at various station assignments that are busy with limited space have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control.


• The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.


• Must be able to handle all types of guest-related situations, and relay all guest compliments and complaints to Mutuels Management.

For a full list of our career opportunities, please visit www.DelawareParkCareers.com.