Music Gear Customer Service Pro

Guitar Center Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Guitar Center is hiring an entry-level Customer Service Advisor in our Indianapolis contact center. You will be the first point of contact, answering questions, guiding customers through gear and instruments, and delivering friendly support via phone, email, and chat.

This role emphasizes understanding customer needs, resolving issues using policy, and contributing to a positive, one-call resolution experience.

Qualifications

• Excellent communication and rapport-building with customers.
• Customer-focused mindset with service excellence.
• Ability to learn quickly in a fast-paced environment.

Responsibilities

• Serve as first point of contact via phone, email, and chat.
• Resolve customer concerns using policy and product knowledge.
• Aim for one-call resolution with strong follow-up.
• Support sales goals by recommending products.
• Record interactions in Salesforce and OMS.

Skills

Communication skills

Customer service

Sales awareness

Product knowledge

Digital engagement

Team collaboration

Education

Music technology / Audio production

Tools

Salesforce

OMS

Job description

Guitar Center is hiring an entry-level Customer Service Advisor in our Indianapolis contact center. You will be the first point of contact, answering questions, guiding customers through gear and instruments, and delivering friendly support via phone, email, and chat.

This role emphasizes understanding customer needs, resolving issues using policy, and contributing to a positive, one-call resolution experience.