Gear Advisor II

The Guitar Center Company; Kansas City (MO); On-site; USD 24,796 - 30,307; Full time

Job summary

Guitar Center is hiring a Gear Advisor II in Kansas City, MO for a full-time, on-site role from 8am to 5pm, Monday through Friday. You will guide customers through purchases, leveraging digital consultations and in-person product expertise to deliver personalized gear solutions.

You will own a book of business, meet sales targets, and stay sharp with ongoing vendor training and product knowledge in a fast-paced contact center environment.

Qualifications

• Mid-level sales role focusing on driving revenue through consultative selling and relationship management.
• Ownership of a book of business and proactive customer engagement.
• Consistent achievement of sales and productivity targets.
• Regular participation in in-person product and vendor training to stay current.

Responsibilities

• Build and maintain long-term customer relationships, acting as a trusted advisor.
• Drive revenue growth with a mix of inbound/outbound activity and upselling.
• Utilize CRM tools and AI-enabled resources to personalize recommendations.

Skills

Customer relationships

Consultative selling

Digital sales

Product knowledge

Time management

Communication

Ownership of performance

Tools

CRM platforms

Job description

Join the Jam at Guitar Center! Gear Advisor II Wanted!

Schedule: Full-Time, On-site Monday – Friday 8am-5pm

$20 per hour plus commissions!

Are you ready to turn your passion for music into a career that rocks? Guitar Center is on the lookout for our next Gear Advisor II, and we want someone as enthusiastic about gear as they are about turning up the volume on their career!

Who We Are: At Guitar Center, we're not just about selling instruments; we're about creating possibilities. Our team is a diverse mix of music enthusiasts, each bringing their unique sound to the team. We're on a mission to spread the joy of music and nurture lifelong musicians.

Who You Are: Picture this: You, rocking a Customer First mindset, driving digital sales through phone and virtual consultations. You offer expert guidance while ensuring every Customer finds their perfect instrument and has a blast doing it.

Your Gig as a Gear Advisor II:

The Gear Advisor II is a mid-level sales role responsible for driving revenue growth through consultative selling, relationship management, and high-performance execution within a contact center environment.
This role goes beyond transactional support, requiring ownership of a book of business, proactive customer engagement, and consistent achievement of sales and productivity targets. Gear Advisors II stand above in their product knowledge by actively participating in regularly provided in-person, hands-on product and vendor training. They also become experts in digital tools, and AI-enabled resources to deliver personalized solutions and maximize every customer interaction.
Success in this role requires strong sales performance, disciplined schedule adherence, and the ability to operate independently in a competitive, results-driven environment.

KEY RESPONSIBILITIES

Customer Relationship & Experience

• Build and maintain long-term customer relationships, serving as a trusted advisor.
• Deliver personalized, high-value experiences across all customer interactions.
• Maintain ongoing communication to drive repeat business and customer loyalty.
• Resolve complex customer needs with professionalism and efficiency.
• Consistently achieve or exceed sales targets, conversion goals, and key performance metrics.
• Build, manage, and grow a book of business through proactive outreach, follow-up, and relationship development.
• Apply consultative selling strategies to deliver complete, solution-based recommendations.
• Maximize revenue per interaction through effective upselling, cross-selling, and bundling.
• Take full ownership of individual sales performance and continuously identify opportunities for improvement.

Productivity & Contact Center Excellence

• Maintain high productivity across calls, follow-ups, and outbound activity.
• Adhere to schedules, attendance expectations, and performance standards.
• Effectively manage a mix of inbound, outbound, and relationship-driven activities.
• Demonstrate strong time management and prioritization to maximize productivity and results.

Product Expertise & Continuous Improvement

• Maintain advanced knowledge of musical instruments, gear, and premium products.
• Stay current on industry trends, product innovations, and competitive offerings.
• Actively participate in required in person product and vendor training.
• Continuously refine sales techniques and product expertise from regularly provided in-person coaching sessions.

Digital Tools & AI Optimization

• Leverage CRM platforms, digital engagement tools, and AI-based resources to drive efficiency and sales performance.
• Use data, insights, and technology to personalize recommendations and improve conversion rates.
• Proactively adopt and optimize new tools and systems to enhance results.

Team Contribution

• Share best practices during in person team meetings
• Support a high-performance, competitive, and collaborative team culture at the in-person contact center.

Mindset & Approach

• Results-driven with strong ownership of performance outcomes.
• Adaptable, resourceful, and solution oriented.
• Committed to continuous learning and skill advancement.
• Proactively leverages technology and AI to enhance performance.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email [e-mail].