Museum Visitor Services Specialist (Administrative Assistant I)

City of Colorado Springs; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Museum Visitor Services Specialist to enhance the visitor experience at the Colorado Springs Pioneers Museum. This engaging role combines customer service with security responsibilities, requiring a confident and friendly demeanor. You will play a vital role in ensuring visitors feel welcomed and informed, while also maintaining safety and security protocols. If you have a passion for cultural institutions and enjoy interacting with diverse groups of people, this opportunity offers a chance to make a significant impact in a dynamic environment. Join a team dedicated to enriching the community through its rich history and engaging exhibits.

Qualifications

• Must have a high school diploma or GED and one year of related experience.
• Experience in a cultural facility or security role is preferred.

Responsibilities

• Provide excellent customer service and orientation to museum visitors.
• Ensure safety protocols are followed and assist with administrative duties.

Skills

Customer Service

Communication Skills

Security Protocols

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Museum Visitor Services Specialist (Administrative Assistant I)

The Colorado Springs Pioneers Museum (CSPM) seeks an experienced individual to help visitors have the best possible experience while at the museum. This position is a unique blend of customer service and security, which will require a professional, confident, and friendly demeanor. You will have daily contact with museum guests, students, volunteers, and staff. It often serves as the only point of contact visitors may have with museum staff. The successful candidate must be able to provide excellent customer service through tasks such as orienting visitors to the site, ensuring museum safety security protocols are followed, and supporting the museum’s wide array of public engagement efforts.

Essential Job Functions - the basic job duties an employee must be able to perform:

1. Provide excellent customer service to museum visitors, members, staff, and volunteers.
2. Provide visitor orientation and ensure accessibility to the site for those with special needs.
3. Maintain knowledge of museum exhibits and programs.
4. Maintain the integrity of secure areas, ensuring safety and security protocols are followed, and overseeing the work of security contractors, patrol officers, and alarm companies.
5. Use excellent communication skills to engage patrons on-site and by phone.
6. Respond to alarms and other safety/security events inside and outside the museum and at a remote facility several blocks away, including potential for after-hours response.
7. Complete administrative duties including but not limited to data entry, summary reports, and submitting work and facility orders, while ensuring an excellent visitor experience.
8. Assist visitors with ADA and other special needs, proactively making suggestions about how visitors can best interact with exhibits and programs.
9. Record visitation data and track it in a spreadsheet.
10. Assist volunteers in recording their hours using an online database.
11. Respond to in-person and phone inquiries, directing these questions to the appropriate staff.
12. Provide support for after-hours programs and facility rental, which includes security services, set-up, and clean-up.

Minimum Requirements:

1. Equivalent to completion of the twelfth grade (high school diploma or GED).
2. One year of full-time, professional experience in a related field.

Education and Experience Equivalency: One year of relevant work experience may be substituted for one year of required education, or one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience.

1. Experience in a cultural facility such as a gallery, library, or museum.
2. Experience in a security or guard role.
3. Experience using Microsoft Office Suite including Outlook and Excel.