Museum Visitor Experience & Security Associate

Austincc; Baltimore (MD); Hybrid; USD 54,277,000 - 61,992,000; Full time

Benefits offered by this job

Full benefits package

Free onsite parking

Generous paid leave policy

Job summary

The Maryland Center for History and Culture seeks a Visitor Experience Associate to provide exceptional customer service, greet visitors, and promote memberships. You will handle front desk operations, process admissions, and support store activities while contributing to a safe, welcoming environment.

Ideal candidates have strong communication skills, comfortable interacting with diverse audiences, and availability for weekends and some evenings.

Qualifications

• High school diploma or equivalent is required; bachelor’s degree is preferred.
• Prior customer service, retail, cash handling and/or security experience is required.
• Excellent customer service and communications skills.
• Interest in art, history, nonprofits, or museums is a plus.
• Working knowledge of business office applications including email, word processing, spreadsheet and database applications.

Responsibilities

• Operate the front desk daily and provide a warm, welcoming environment.
• Greet, orient, and register patrons; collect admission fees and provide guides.
• Promote memberships and inform visitors of programs and events.
• Handle front desk calls and emails; transfer inquiries to appropriate staff.
• Monitor onsite traffic and assist with demographic data collection for visitation.
• Perform Museum Store duties including POS, light cleaning, and ecommerce tasks.
• Support safety and security duties and assist with special projects as needed.

Skills

Customer service

Communication

Crowd interaction

Security awareness

Education

High School Diploma

Bachelor’s degree preferred

Tools

Email

Word processing

Spreadsheet

Database apps

Job description

The Maryland Center for History and Culture seeks a Visitor Experience Associate to provide exceptional customer service, greet visitors, and promote memberships. You will handle front desk operations, process admissions, and support store activities while contributing to a safe, welcoming environment.

Ideal candidates have strong communication skills, comfortable interacting with diverse audiences, and availability for weekends and some evenings.