Visitor Experience Associate

Austincc; Baltimore (MD); Hybrid; USD 54,277,000 - 61,992,000; Full time

Benefits offered by this job

Full benefits package

Free onsite parking

Generous paid leave policy

Job summary

The Maryland Center for History and Culture seeks a Visitor Experience Associate to provide exceptional customer service, greet visitors, and promote memberships. You will handle front desk operations, process admissions, and support store activities while contributing to a safe, welcoming environment.

Ideal candidates have strong communication skills, comfortable interacting with diverse audiences, and availability for weekends and some evenings.

Qualifications

• High school diploma or equivalent is required; bachelor’s degree is preferred.
• Prior customer service, retail, cash handling and/or security experience is required.
• Excellent customer service and communications skills.
• Interest in art, history, nonprofits, or museums is a plus.
• Working knowledge of business office applications including email, word processing, spreadsheet and database applications.

Responsibilities

• Operate the front desk daily and provide a warm, welcoming environment.
• Greet, orient, and register patrons; collect admission fees and provide guides.
• Promote memberships and inform visitors of programs and events.
• Handle front desk calls and emails; transfer inquiries to appropriate staff.
• Monitor onsite traffic and assist with demographic data collection for visitation.
• Perform Museum Store duties including POS, light cleaning, and ecommerce tasks.
• Support safety and security duties and assist with special projects as needed.

Skills

Customer service

Communication

Crowd interaction

Security awareness

Education

High School Diploma

Bachelor’s degree preferred

Tools

Email

Word processing

Spreadsheet

Database apps

Job description

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The Maryland Center for History and Culture seeks an enthusiastic Visitor Experience Associate to join a knowledgeable and dedicated Visitor Experience team. The ideal candidate for this position would be a friendly, energetic individual who enjoys interacting with visitors, staff, trustees, volunteers and members, connecting people with the organization and its resources. The Visitor Experience Team strives to make MCHC an accessible place by providing a high level of customer service and adjusting to the needs of the audiences we serve. This position also has key responsibilities for safety and security functions of MCHC facilities.

Responsibilities

General

• Perform the daily operations of the front desk, providing excellent customer service by contributing to a warm and welcoming environment;
• Greet, orient, and register patrons to the Museum and Library, collect admission fees, provide orientation and museum guides, and maintain stocks of literature for events and programs;
• Promote visitor engagement by actively selling memberships and inform visitors of upcoming programs and events;
• Perform front line telephone receptionist functions: answer telephone calls/emails promptly, provide basic information regarding MCHC, the museum and library collections, private events, and transfer callers to the appropriate personnel;
• Monitor onsite traffic to maintain awareness of visitors, staff, contractors, and appointments;
• Assist with the collection of and logging demographic information used for tracking visitation;
• Address visitor concerns and make referrals to the appropriate personnel when appropriate.
• Perform daily Museum Store functions including POS, light cleaning, administrative tasks, and ecommerce sales, service and shipping.
• Other duties as assigned (may include assisting other departments with administrative work or special projects).

Facilities & Security

• Security duties include performing daily opening and closing procedures, as well as, basic security monitoring functions to maintain awareness of who is present in the building on a daily basis.
• Perform routine patrols throughout the interior and exterior of the facility to ensure the safety of exhibitions, report any unusual conditions or problems, ensure cleanliness of the facility, and observe proper protocols for access to restricted areas.
• Assist with basic facilities and/or housekeeping functions as needed (i.e. replacing paper products in restrooms, room setups, etc.)

Qualifications

• High school diploma or equivalent (GED) required, bachelor’s degree preferred.
• Interest in art, history, nonprofits, or museums is a plus;
• Prior customer service, retail, cash handling and/or security experience required;
• Excellent customer service and communications skills.
• Ability to resolve customer complaints and concerns;
• Working knowledge of business office applications including email, word processing, spreadsheet and database applications preferred;
• Required to work weekends and occasional evening events;
• Moderate physical activity. Must be able to stand for long periods and lift up to 25 pounds.

About the Position

This is a full-time 40 hours per week position, offering a full benefits package, including medical, dental, 403(b) retirement plan, and a health savings account. This is a full-time (40 hours weekly), hourly position with full benefits. The hourly rate is $19.00. Full-time employees of MCHC are part of a generous paid leave policy. Free onsite parking available for staff. Full benefits package included. Some evenings and weekends required.

About MCHC

The Maryland Center for History and Culture is an equal opportunity employer that seeks to educate people of all ages about the American experience through the rich history of Maryland using the society’s collections and to preserve important objects and archival materials from prehistoric Maryland to the present day.

Founded in 1844, the Maryland Center for History and Culture is the state’s oldest continuously operating cultural institution. In keeping with the founders’ commitment to preserve the remnants of Maryland’s past, MCHC remains the premier institution for state history. With over 350,000 art objects and artifacts and seven million books and documents, the society now serves more than 100,000 people through its museum, library, press and educational programs. Learn more at mdhistory.org .