Museum Visitor Experience & Safety Guide

Ruchman and Associates, Inc.; New London (CT); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Ruchman and Associates, Inc. (RAI) is seeking a Visitor Assistant to support gallery operations at the National Coast Guard Museum.

Positioned throughout the galleries, the Visitor Assistant will serve as a safety steward, informal educator, and customer service representative, helping protect museum collections while providing visitors with a welcoming, accessible, and engaging experience. Responsibilities include monitoring galleries, guiding visitors, assisting with accessibility, and

Qualifications

• A high school diploma or equivalent; an associate or bachelor’s degree is preferred.
• At least one year of experience in a customer-facing position in tourism, hospitality, retail, museums, visitor services, or a similar environment.
• Ability to stand and walk on gallery floors for the duration of a four- to eight-hour shift.
• Ability to quickly learn and clearly communicate historical narratives, exhibit highlights, and Coast Guard missions using approved information.
• Strong customer-service, public-speaking, wayfinding, and interpersonal communication skills.
• Ability to manage school groups and diverse crowds with patience, professionalism, and sound judgment.
• Ability to complete required training in emergency evacuation, medical response, asset protection, incident reporting, and visitor safety.
• Ability to assist visitors with physical, visual, sensory and other accessibility needs.
• Direct knowledge of Coast Guard history or maritime operations is highly desirable.
• Experience with soft-security techniques, de-escalation, incident observation, and facility-issue reporting is highly desirable.

Responsabilités

• Maintain a visible presence in galleries to protect artifacts and exhibits.
• Monitor galleries and promptly report incidents, safety hazards, or environmental concerns.
• Regulate visitor flow to prevent overcrowding and support safe gallery operations.
• Provide wayfinding assistance using gallery maps and help visitors locate collections, restrooms, exits, and accessible routes.
• Answer visitor questions using Government-approved information and lead brief, informal discussions about Coast Guard history.
• Remind visitors of museum rules, including no-touch requirements, in a friendly, constructive manner.
• Support school groups, families, and diverse crowds with patience and professionalism.
• Assist visitors with accessibility needs and direct them to accommodations and services.
• Support Volunteer and Education teams with gallery activities and approved interpretive programs.
• Direct and assist visitors during emergencies, evacuations, and safety events per museum procedures.
• Perform opening and closing sweeps of galleries and document complaints, incidents, and safety near misses.
• Provide information about museum programs, events, and membership or support opportunities, and assist with special-event logistics.

Connaissances

Customer service

Public speaking

Wayfinding

Interpersonal skills

Emergency training

Accessibility awareness

Formation

High school diploma

Associate/Bachelor preferred

Description du poste

Ruchman and Associates, Inc. (RAI) is seeking a Visitor Assistant to support gallery operations at the National Coast Guard Museum.

Positioned throughout the galleries, the Visitor Assistant will serve as a safety steward, informal educator, and customer service representative, helping protect museum collections while providing visitors with a welcoming, accessible, and engaging experience. Responsibilities include monitoring galleries, guiding visitors, assisting with accessibility, and