Museum Visitor Experience & Retail Lead

Hampton University; Hampton (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Hampton University is seeking a Visitor Service Manager to develop and implement audience-centered services for the Hampton University Museum. Responsibilities include overseeing the museum store, coordinating tours, providing customer service, and managing marketing activities. The position requires strong customer service skills, experience in museums or retail, and proficiency in Microsoft Office. This is a grant-funded role with responsibilities including volunteer management and gallery maintenance.

Qualifications

• Excellent customer service skills to engage with a diverse audience.
• Ability to operate point-of-sale systems effectively.
• Experience working in galleries, museums, or customer service.

Responsibilities

• Develop and implement audience-centered visitor services.
• Manage the Museum Store and coordinate guided tours.
• Prepare promotional materials and manage museum marketing activities.

Skills

Customer service skills

Microsoft Office Suite proficiency

Graphic design skills

Point-of-sale system experience

Ability to work independently and as a team

Education

Undergraduate degree in Fine Art, Marketing, or Art History

Job description

Hampton University is seeking a Visitor Service Manager to develop and implement audience-centered services for the Hampton University Museum. Responsibilities include overseeing the museum store, coordinating tours, providing customer service, and managing marketing activities. The position requires strong customer service skills, experience in museums or retail, and proficiency in Microsoft Office. This is a grant-funded role with responsibilities including volunteer management and gallery maintenance.