Museum Visitor Experience Lead

Smithsonian Institution; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Retirement Program

Leave

Job summary

The Smithsonian Institution seeks a Visitor Services Manager to lead daily operations in public spaces, recruit and train volunteers, and coordinate with events teams to ensure a positive on-site visitor experience.

You will disseminate information to staff and visitors, oversee internship and fellowship programs, and develop training to raise staff and volunteer effectiveness across the museum. This role emphasizes accessibility and engagement.

Qualifications

• One year of specialized experience at GS-11 level in museum or similar organization.
• Experience planning, coordinating, and implementing audience-centered visitor services.
• Experience leading community engagement and volunteer programs.
• Ability to interpret guidelines and work within federal hiring requirements.

Responsibilities

• Plan, coordinate, and implement all elements of visitor services.
• Manage internships and fellowships support.
• Develop and deliver training for staff and volunteers.

Skills

Visitor services

Program management

Volunteer management

Staff training

Public engagement

Education

No formal education requirement

Job description

The Smithsonian Institution seeks a Visitor Services Manager to lead daily operations in public spaces, recruit and train volunteers, and coordinate with events teams to ensure a positive on-site visitor experience.

You will disseminate information to staff and visitors, oversee internship and fellowship programs, and develop training to raise staff and volunteer effectiveness across the museum. This role emphasizes accessibility and engagement.