Museum Tech Operations Lead: Uptime, Support & PCI

National Geographic; Washington (District of Columbia); On-site; USD 124,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

National Geographic Society in Washington, DC seeks a Senior Manager, Museum Technology Support to lead a technical team ensuring uptime for museum ticketing and POS systems. You will drive process improvements, collaborate across IT, and mentor staff in a fast-paced, guest-focused environment.

The role emphasizes security, PCI-DSS compliance, and delivering reliable revenue-generating operations, with potential evening/weekend shifts for special projects.

Qualifications

• Bachelor’s degree in information technology or related field; certifications and equivalent experience considered.
• 7+ years of related experience with at least 3 years supervising technical staff; hands-on support of enterprise ticketing, POS, hospitality or equivalent systems.
• Experience in museums, cultural institutions, hospitality, or retail environments preferred.
• Strong knowledge of PCI-DSS, ITIL practices, and customer-focused service delivery.

Responsibilities

• Lead a technical team ensuring uptime and reliability of ticketing and POS systems during business hours.
• Manage upgrades, hardware deployments, and feature rollouts in collaboration with staff and other IT teams.
• Establish and report KPIs/SLAs; drive continuous improvement for end-user experience.
• Enforce information security policies and PCI-DSS compliance; provide hands-on support during peak periods and events.
• Provide leadership, coaching, and supervision to a three-person Museum Technology Support team.

Skills

Leadership

Customer service

ITIL

PCI compliance

Communication

Mentoring team

Education

Bachelor’s degree in Information Technology, Computer Science, or related discipline

Tools

POS systems

Ticketing systems

Self-service kiosks

Enterprise software platforms

PCI-DSS knowledge

Job description

National Geographic Society in Washington, DC seeks a Senior Manager, Museum Technology Support to lead a technical team ensuring uptime for museum ticketing and POS systems. You will drive process improvements, collaborate across IT, and mentor staff in a fast-paced, guest-focused environment.

The role emphasizes security, PCI-DSS compliance, and delivering reliable revenue-generating operations, with potential evening/weekend shifts for special projects.