Ticketing Systems Specialist (Museum Operations)

National Geographic; Washington (District of Columbia); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

medical, dental, and vision insurance

401(k) retirement savings plan with 6+

Job summary

The National Geographic Society is seeking a Ticketing System Specialist to support our museum admission operations at Base Camp in Washington, DC. You will manage a complex ticketing system, coordinate with vendors, and support front-of-house teams to ensure smooth visitor experiences.

The position emphasizes system configuration, coupon management, and cross-department collaboration, with focus on accuracy, multitasking, and strong communication across divisions.

Qualifications

• Experience with ticketing software
• Experience with multiple CRMs (Salesforce a plus)
• MS Office and Google Workspace knowledge
• Strong multitasking and attention to detail
• Cross-divisional collaboration and clear communication
• Work in fast-paced, multi-phase projects
• Customer-service mindset

Responsibilities

• Maintain and update system configuration and process docs
• Build and maintain coupon codes for stakeholders and promotions
• Monitor daily capacities for revenue and visitor scores
• Assist in large ticket builds and on-sales with Administrator
• Coordinate with vendor and test new functionality in staging
• Serve as level 1 escalation for front-of-house staff
• Escalate tickets to IT or vendors and manage lifecycle
• Provide visitor support at Call Center and Welcome Desk
• Provide project management support across divisions
• Manage ticketing intake forms and new event builds
• Provide sales and operational reporting
• Distribute ad-hoc reports

Skills

CRM usage

Ticketing software

Microsoft Office

Google Workspace

Communication

Collaboration

Attention to detail

Project coordination

Education

Bachelor's degree

Tools

Salesforce CRM

Ticketing system

Job description

The National Geographic Society is seeking a Ticketing System Specialist to support our museum admission operations at Base Camp in Washington, DC. You will manage a complex ticketing system, coordinate with vendors, and support front-of-house teams to ensure smooth visitor experiences.

The position emphasizes system configuration, coupon management, and cross-department collaboration, with focus on accuracy, multitasking, and strong communication across divisions.