Museum Store Sales Associate — Guest Experience

Hildene,-the-Lincoln-Family-Hom; Manchester (VT); On-site; USD 20,000 - 29,000; Full time

Job summary

Hildene, The Lincoln Family Home in Manchester, VT, invites applications for a full-time Guest Services & Store Associate. The role is year-round, with weekend work, and entails admissions processing, retail transactions, membership info, and guest inquiries with a focus on hospitality and accuracy.

Responsibilities include restocking, shipping/receiving, and maintaining store operations while upholding safety protocols.

Qualifications

• Excellent communication and oratory skills.
• Strong retail experience including merchandising and display.
• Experience in collaborative teamwork within the store environment.
• Familiarity with online retail, order fulfillment and related tasks.

Responsibilities

• Provide excellent guest service at the Welcome Center and Museum Store.
• Process admissions and retail transactions accurately.
• Respond knowledgeably to questions about memberships, tours and programs.
• Restock, ship, and receive inventory; support daily store operations.
• Enforce safety protocols and maintain a welcoming environment.
• Collaborate with other departments to meet institutional goals.
• Communicate Hildene history accurately to guests.
• Open/close tasks and daily deposits.

Skills

Excellent communication

Oratory skills

Customer service

Retail experience

Team collaboration

Online retail familiarity

Inventory & merchandising

Cash handling & deposits

Education

High school diploma or GED

College degree preferred

Tools

Word

Excel

POS

Shopify

Job description

Hildene, The Lincoln Family Home in Manchester, VT, invites applications for a full-time Guest Services & Store Associate. The role is year-round, with weekend work, and entails admissions processing, retail transactions, membership info, and guest inquiries with a focus on hospitality and accuracy.

Responsibilities include restocking, shipping/receiving, and maintaining store operations while upholding safety protocols.