Gift Shop Associate Seasonal

Patriot Rail Company LLC; Lincoln (NH); On-site; USD 20,664 - 27,552; Part time

Job summary

Patriot Rail Company LLC in Lincoln, NH, is seeking a customer service associate for its gift shop and concession train car. Responsibilities include providing superior customer service, managing inventory, operating the Point of Sale system, and preparing concession items. Candidates must be self-motivated, able to multitask, and possess or be willing to obtain First Aid/CPR certification. The role requires background checks and physical examinations. Join us in creating a safe and friendly environment for our customers.

Qualifications

• Ability to work both independently and as part of a team.
• Certification in First Aid/CPR/AED required or willing to obtain.
• Must pass background checks and pre-employment physical/drug screen.

Responsibilities

• Provide superior customer service at all times.
• Update gift shop inventory, stocking shelves, and pricing items.
• Operate a Point of Sale system, handle cash, and reconcile cash drawer.
• Prepare concession items based on expected passenger counts.
• Maintain cleanliness in the Gift Shop and concession areas.

Skills

Customer service

Multi-tasking

Problem solving

Time management

Job description

Lincoln, NH; Granite State Scenic Railway (WMSR); 64 Railroad Street; Lincoln, NH 03251, USA

Essential Duties and Responsibilities

• Provide superior customer service at all times.
• Update gift shop inventory to include stocking shelves and pricing items.
• Effectively operate a Point of Sale system, including handling cash, processing credit card payments/batches, making deposits and reconciling cash drawer balances at the end of shift.
• Work environment will include gift shop and concession train car.
• Prepare concession items as needed based on expected daily passenger count.
• Maintain the cleanliness of the overall Gift Shop and concession area.
• Close and secure the Gift Shop at the end of business.
• Establish and maintain effective working relationships with other staff and volunteers.
• Assist in other areas as needed or directed by the Gift Shop Manager.
• Provide First Aid/CPR/AED in the event of emergencies.
• Additional duties as assigned.

Additional Requirements

• Ability to multi-task efficiently & effectively
• Work both independently and as a team
• Ability to think through problems and come up with solutions
• Self-motivation and the ability to work with minimal interference
• Certified or willing to obtain certification in First Aid/CPR/AED.
• Must pass a background screen to include criminal and financial.
• Must pass pre-employment physical and drug screen.

Competencies

• Understand oral and written communications, both general and technical.
• Provide clear instructions/directions.
• Reasoning skills
• Problem solving and troubleshooting skills.
• Values time and manages time effectively. Effectively prioritizes and can manage a broad range of activities.

Physical Demands / Work Environment

Frequently required to sit, stand, walk, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.

Safety

Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day – regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.