Museum Store Sales Associate: Create Delight & Drive Sales

Winterthur Museum; Northern (KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

403b with employer match

Store/cafe discounts

Free general admission for you and/or

Job summary

Winterthur Museum, Garden & Library is seeking a Sales Associate to provide exceptional guest service in the Museum Store, actively engaging shoppers, upselling merchandise, and supporting sales goals. Compensation is $15.60 per hour, with benefits including a 403b with employer match, store/cafe discounts, and free general admission for you and your immediate family.

Work hours are variable, including evenings, weekends, and some holidays.

Qualifications

• 1–2 years in retail or customer service positions.
• 3–5 years in a museum setting is preferred.

Responsibilities

• Greet guests and ensure they feel welcome in the Museum Store.
• Proactively engage guests to upsell merchandise and services.
• Process cash and credit transactions using the POS system; provide receipts.
• Accurately reconcile end-of-shift sales and cash drawer.
• Resolve customer complaints professionally and according to store policy.
• Collaborate with teammates to maintain a positive store environment.
• Complete routine tasks such as restocking, pricing, and displays.
• Assist with mailing or delivery arrangements and inventory preparation.
• Attend trainings and meetings as requested by the Supervisor.

Skills

Customer service

Upselling

Interpersonal skills

Cash handling

Teamwork

Active listening

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Winterthur Museum, Garden & Library is seeking a Sales Associate to provide exceptional guest service in the Museum Store, actively engaging shoppers, upselling merchandise, and supporting sales goals. Compensation is $15.60 per hour, with benefits including a 403b with employer match, store/cafe discounts, and free general admission for you and your immediate family.

Work hours are variable, including evenings, weekends, and some holidays.