Museum Store & Guest Experience Associate

Eastern State Penitentiary Historic Site, Inc; Philadelphia (Philadelphia County); On-site; USD 26,000 - 42,000; Full time

Job summary

Eastern State Penitentiary Historic Site, Inc. is seeking a Sales Associate to support store operations and guest services. You will handle cash and card transactions, maintain a welcoming storefront, and connect visitors with merchandise aligned to the museum’s history and mission.

The role requires strong communication, reliability, and a friendly, team-oriented approach to ensure a quality visitor experience and smooth daily operations, including weekend and holiday shifts.

Qualifications

• At least 1 year of customer service or Sales experience preferred.
• High School Diploma or GED required.
• Strong communication and interpersonal skills to explain merchandise features, membership benefits, ticket options, and store policies.

Responsibilities

• Maintain cleanliness and organization of the store throughout each shift.
• Restock shelves and displays; alert manager of low stock or needed supplies.
• Assist with opening and closing duties, including setting up registers and securing merchandise.
• Monitor and handle inventory with care and accuracy.
• Operate POS system to process purchases, returns, and exchanges with various payment methods.
• Upsell or suggest relevant items to enhance guest experience.
• Collaborate with staff to ensure smooth daily operations.
• Follow safety procedures and loss prevention guidelines.
• Sell tickets, scan tickets, and resolve ticketing issues in a fast-paced environment.

Skills

Customer service

Communication skills

POS familiarity

Cash handling

Inventory management

Teamwork

Reliability

Weekend availability

Education

High School Diploma or GED

Tools

Counterpoint

Ticketure

BigCommerce

Job description

Eastern State Penitentiary Historic Site, Inc. is seeking a Sales Associate to support store operations and guest services. You will handle cash and card transactions, maintain a welcoming storefront, and connect visitors with merchandise aligned to the museum’s history and mission.

The role requires strong communication, reliability, and a friendly, team-oriented approach to ensure a quality visitor experience and smooth daily operations, including weekend and holiday shifts.