Museum Shop Associate (Full-time)

NEW ORLEANS MUSEUM OF ART; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

NEW ORLEANS MUSEUM OF ART is seeking a Museum Shop Associate to execute day-to-day store operations and deliver an exceptional visitor experience. You will apply knowledge of exhibitions, merchandise, and the museum's mission to drive sales and membership participation.

The role supports the Retail Manager with revenue initiatives, assists with merchandising, inventory, and marketing initiatives, and requires flexible scheduling including nights, weekends, and holidays.

Qualifications

• High school diploma and 1 year of retail experience.
• Knowledge of retail store trends.
• Strong interpersonal and communication skills with diverse visitors.

Responsibilities

• Provide exceptional visitor experience by engaging customers and identifying purchasing needs.
• Learn and operate a Point of Sale system including cash handling and transaction facilitation.
• Maintain packaging standards and merchandising on the floor.
• Assist in stocking, replenishment, and floor recovery during peak periods.
• Process order procurement from start to finish for shipment to customers.
• Process incoming and outgoing merchandise.
• Assist in maintaining a clean and organized sales floor and stockroom.
• Provide general information about the museum and exhibits.
• Assist in meeting sales goals by applying product knowledge and pricing.
• Report on daily, weekly, and monthly sales goals to Retail Manager.
• Maintain knowledge of merchandise and pricing relative to the museum's collections and current exhibitions.
• Assist Shop Coordinator in website management and marketing initiatives when required.
• Promote and sell NOMA memberships.

Skills

Customer service

Interpersonal communication

Retail knowledge

Computer skills

Education

High school diploma

Tools

Lightspeed POS

iPad

Mobile POS

Adobe Creative Suite

Job description

NEW ORLEANS MUSEUM OF ART is an EEO Employer – M/F/Disability/Protected Veteran Status

Position Summary

The Museum Shop Associate is responsible for executing tasks related toconsistent day-to-day operations of the Museum Shop. The incumbent willdemonstrate an entrepreneurial approach to selling, as well as thoroughknowledge of the museum’s mission, exhibitions, collection, programming andmerchandise to effectively provide visitors with an exceptional experience.This position will assist the Retail Manager with work on revenue initiatives.

Essential Job Functions

• Provide exceptional visitor experienceby establishing relationships with customers with the goal of identifying theirpurchasing needs.
• Identifying customer’s needs in orderto effectively provide personalized sales, as well as identifying concerns and determining sales solutions with limited supervision.
• Ability to learn and accuratelyoperate a Point of Sale system including cash handling and transactionfacilitation.
• Maintain packaging standards andexpectations.
• Participate when needed in other storeinitiatives as required, including but not limited to fill in of merchandise onthe selling floor, floor recovery, supply replenishment, etc. during peakbusiness periods.
• Process order procurement frombeginning to end for shipment to customers as requested.
• Process incoming and outgoingmerchandise
• Assist in maintaining a clean andorganized sales floor and stockroom.
• Provides general information about themuseum and exhibits.
• Achieve and exceed sales goals byutilizing product knowledge and museum shop pricing.
• Report on daily, weekly, and monthlysales goals to report to the Retail Manager. Assist Retail Manager with inventory maintenance and communicate needs/gaps.
• Maintain an in-depth knowledge of the store’s merchandise, and how it relates to the museum’s permanent collectionand current exhibitions, its exact location, and its prices
• Assist Shop Coordinator in websitemanagement and marketing initiatives when required
• Promote and sell NOMA memberships

Minimum Qualifications

• High school diploma
• 1 year of retail experience
• Possesses knowledge of retail store trends
• Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds
• Must be willing to work a flexible schedule, including nights, weekends, and holidays

Knowledge, Skills and Abilities

• Strong computer skills (including ability to use iPad, Mobile POS, and Internet)
• Knowledge of Lightspeed POS system
• Proficiency in Adobe Suite preferred
• Must be able to learn and retain merchandising standards on the floor in compliance with visual standards
• Maintain a positive outlook and ability to think creatively and offer solutions.
• Able to multitask and work independently to maintain consistent front of house operation.

Physical Requirements

• Ability to lift 35 lbs
• Ability to stand for an entire shift

Working Conditions

Pleasant working environment in a secure indoor setting