Museum Security & Events Lead

Cleveland Museum of Art; Cleveland (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Partner level CMA membership

Free CMA exhibitions for employees

Free garage parking

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off

Job summary

The Cleveland Museum of Art is seeking a Security and Special Events Manager to oversee control room and floor operations during events and regular hours. You will lead the protection services team to safeguard the collection, facility, staff, visitors, interns, volunteers, and contractors.

Requirements include an associate degree (or 3–5 years related experience), strong communication, conflict resolution, and CPR/First Aid certification.

Qualifications

• Associate degree from college or university; or 3–5 years related experience and/or training; or equivalent combination of education and experience.
• Bachelor’s degree preferred.
• Excellent interpersonal skills and reliability; ability to work evenings and weekends.

Responsibilities

• Schedules guards for floor, parking, and special events operations.
• Fingerprinting and issuance of security identification badges.
• Oversees control room operations and fills in as needed.
• Create, implement, and coordinate training for Protection Services staff and others.
• Assist in all functions of parking operations as needed.
• Manage floor operations on all shifts as needed.
• Cover lunch/break reliefs or other duties as required.
• Investigate and write incident reports; coordinate with security operations.
• Propose updates to departmental documents.
• Fill in to maintain security management; on-call as needed.
• Assist in interviewing, hiring, and training staff.
• Prepare disciplinary reports and present to staff.
• Cooperate with police, fire and civil defense authorities.
• Provide training in first aid/CPR, safety, customer service.
• Manage lost and found.
• Conduct daily roll calls and inform staff.
• Serve as primary weekend/evening/holiday visitor service contact.
• Pursue ongoing education and training in related fields.
• Perform other duties as assigned.

Skills

Interpersonal skills

Conflict resolution

Staff training

Effective communication

Education

Associate degree

Bachelor’s degree (preferred)

Tools

Alarm systems

Fire alarm knowledge

Video surveillance systems

Job description

The Cleveland Museum of Art is seeking a Security and Special Events Manager to oversee control room and floor operations during events and regular hours. You will lead the protection services team to safeguard the collection, facility, staff, visitors, interns, volunteers, and contractors.

Requirements include an associate degree (or 3–5 years related experience), strong communication, conflict resolution, and CPR/First Aid certification.