Museum Sales & Services Lead — Memberships

Denver Art Museum Inc; Denver (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Job summary

The Denver Art Museum, located in Denver, CO, is seeking a Sales and Services Lead Associate. You will supervise the welcome desks and call center, model best practices, and provide on-the-spot coaching to a diverse team while ensuring smooth daily operations.

Responsibilities include overseeing ticketing, membership sales, and cash handling, plus supporting training programs and consistent service standards. Flexibility for evenings, weekends, holidays, and a variable schedule is required.

Qualifications

• Excellent customer service skills and attention to detail.
• Leadership experience and ability to coach others on the spot.
• Experience in training and onboarding new hires.

Responsibilities

• Oversee call center and ticket office operations during hours of operation.
• Sell memberships and tickets via ticketing POS and ensure accurate daily entry.
• Provide on-the-spot coaching rooted in a service-through-sales philosophy.
• Assist with training and onboarding of new hires.
• Maintain consistent use of equity lenses in daily operations.

Skills

Customer service

Leadership

Training

Multitasking

Microsoft Office

Spanish language fluency

Cash handling

Tools

Ticketing POS

Job description

The Denver Art Museum, located in Denver, CO, is seeking a Sales and Services Lead Associate. You will supervise the welcome desks and call center, model best practices, and provide on-the-spot coaching to a diverse team while ensuring smooth daily operations.

Responsibilities include overseeing ticketing, membership sales, and cash handling, plus supporting training programs and consistent service standards. Flexibility for evenings, weekends, holidays, and a variable schedule is required.