Museum Operations & Growth Leader

Museum of Illusions; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

401k with company match

20 days vacation annually

Job summary

Museum of Illusions in New York seeks an experienced operations leader to oversee a 15-person team, hire and train staff, and build a high-performance culture focused on guest-first experiences from ticketing to every exhibit.

You will manage all business functions, support revenue growth and profitability, lead marketing events, represent the brand in the community, ensure compliance with regulations, and collaborate with other locations to share best practices and elevate visitor satisfaction.

Qualifications

• 2+ years of experience in business administration, operations, or management roles.
• Leadership role experience is required.
• Ability to lead a team and manage staff.

Responsibilities

• Lead the museum team (~15 people). Hire and train as needed. Establish and nurture a high-performance culture within the museum team.
• Support the success of Museum of Illusions by managing all business functions, ensuring stable operations and contributing to revenue growth and profitability.
• Execute marketing and sales events under the direction of the sales and marketing teams.
• Act as Museum of Illusions’s spokesperson to the community and media, forging relationships with local organizations and business clients.
• Supervise day-to-day museum operations, ensuring smooth workflow and optimizing processes for maximum efficiency.
• Maintain high standards of product, services, and customer experience, ensuring visitor satisfaction and engagement.
• Collaborate with other Museums of Illusions to share best practices and develop new customer experience concepts.
• Ensure museum operations comply with relevant regulations and laws.
• Keep stakeholders informed about company performance through regular reports.
• Attend local events and networking opportunities to promote Museum of Illusions.
• Act as a brand ambassador in all interactions, communicating the museum’s mission and offerings.

Skills

Leadership experience

Team leadership

Budgeting & P&L

Communication

Relationship building

Hospitality/entertainment

Organizational skills

Availability on weekends/holidays

Job description

Museum of Illusions in New York seeks an experienced operations leader to oversee a 15-person team, hire and train staff, and build a high-performance culture focused on guest-first experiences from ticketing to every exhibit.

You will manage all business functions, support revenue growth and profitability, lead marketing events, represent the brand in the community, ensure compliance with regulations, and collaborate with other locations to share best practices and elevate visitor satisfaction.