Museum Guide (Part-Time)

Gfoat; Irving (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

Gfoat in the United States (Texas, Irving) is seeking staff to greet visitors, process admissions, and assist with merchandise sales while delivering high-quality customer service. The role includes answering inquiries about exhibits, programs, and satellite locations, and may involve tours and Spark!Lab facilitation.

The position requires a high school diploma and at least one year of customer service experience, with varied shift schedules including mornings, afternoons, evenings, weekends,

Qualifications

• High school diploma or equivalent required and one year of customer service experience.

Responsibilities

• Greet and interact with museum visitors and groups.
• Process admission fees and merchandise transactions.
• Provide information about the museum, exhibits, programs and satellite locations.
• Answer telephone calls and provide directions, hours, events and programs.
• Give tours of permanent and temporary exhibitions and assist as Spark!Lab facilitator.
• Maintain clean, organized spaces and report custodial needs.

Skills

Customer service

Greeting visitors

Cash handling

Phone inquiries

Education

High school diploma

Job description

Duties include greeting and interacting with museum visitors and groups; processing admission fees; providing information about the museum, exhibits, programs and satellite locations; providing customer service to visitors while adhering to all policies and procedures; processing merchandise transactions in the museum store and helping manage museum store product inventory. Additional duties include answering telephone calls and providing information about museums, directions, programs, events, hours of operation; providing tours of permanent and temporary exhibitions; assisting as a facilitator in the Spark!Lab; and helping to maintain the physical appearance of museum by keeping areas clean and organized, and reporting any custodial needs to the appropriate personnel.
PAY GRADE GG09 / FULL PAY RANGE $16.97 – $23.93 PER HOUR

A high school diploma or equivalent and one year of customer service experience required. Schedule varies and will include morning, afternoon, evening, weekend and occasional holiday hours. Applicants must submit hours of availability with application.