Museum Floor Supervisor: Guest Experience Lead

MOI Detroit LLC; Detroit (MI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401k Retirement Plan

Health, dental, vision, life, and more

Commuter Benefit Account

15 Days Paid Time Off

Holiday Pay

Employee discounts at our museums!

Job summary

Museum of Illusions Detroit is seeking a Shift Supervisor to lead 7–10 floor staff, ensure guest satisfaction, and keep exhibits running smoothly during your shift. You will handle guest requests and refunds, and perform opening/closing duties.

This role requires weekend and night availability and a proactive, reliable approach in a fast-paced arts and hospitality setting. Join us to help guests experience wonder and joy through illusions.

Qualifications

• 2+ years of supervisory experience.
• 2+ years of experience in a customer facing role.
• Excellent organizational and administrative skills.
• Exceptional communication and interpersonal skills.
• Experience in arts/entertainment/hospitality is a plus.
• Ability to work under pressure.
• Flexibility to open and close shifts.
• Required nights and weekends availability.

Responsibilities

• Lead 7–10 floor staff during the shift and assign coverage.
• Monitor guest satisfaction and service quality on the floor.
• Mediates and resolves conflicts between staff or guests.
• Provide first contact customer service for visitor questions and refunds.
• Escalate guest concerns as needed to management.
• Perform museum opening and closing duties and daily checklists.
• Assist with maintenance tasks and be present on the floor during operations.
• Schedule and supervise tours or client events as needed.

Skills

Supervisory experience

Customer facing

Organizational skills

Interpersonal skills

Communication

Reliability

Flexibility

Nights weekends availability

Job description

Museum of Illusions Detroit is seeking a Shift Supervisor to lead 7–10 floor staff, ensure guest satisfaction, and keep exhibits running smoothly during your shift. You will handle guest requests and refunds, and perform opening/closing duties.

This role requires weekend and night availability and a proactive, reliable approach in a fast-paced arts and hospitality setting. Join us to help guests experience wonder and joy through illusions.