Museum Operations & Growth Lead

Museum of Illusions; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending account

Commuter benefits

401k with match

Paid vacation

Job summary

Museum of Illusions in San Francisco, CA, is seeking a proactive leader to oversee operations and management of the museum team. You will hire, train, and guide a ~15-person staff, driving high performance and exceptional guest experiences.

You will manage all business functions, contribute to revenue growth, and coordinate with marketing and sales on events. The role requires strong communication and relationship-building skills and a willingness to work weekends and holidays.

Qualifications

• 2+ years of experience in business administration, operations, or management roles.
• Experience in a leadership role.
• Ability to lead a team.
• Experience in budgeting and P&L responsibility.
• Exceptional communication and interpersonal skills.
• Ability to cultivate long term relationships with partners and the community.
• Experience in hospitality and/or entertainment industry is preferred.
• Enthusiastic with a go-getter attitude.
• Proactive, organized, accountable, trustworthy.
• Weekend and holiday schedule required.

Responsibilities

• Lead the museum team (~15 people). Hire and train as needed. Establish and nurture a high-performance culture within the museum team.
• Manage all business functions, ensuring stable operations and contributing to revenue growth and profitability.
• Execute marketing and sales events under the direction of the sales and marketing teams.
• Act as spokesperson to the community and media, forging relationships with local organizations, educational institutions, and business clients.
• Supervise day-to-day museum operations, ensuring smooth workflow and optimizing processes for efficiency.
• Maintain high standards of product, services, and customer experience to ensure visitor satisfaction.
• Collaborate with other Museums of Illusions to share best practices and develop new customer experiences.
• Ensure operations comply with all regulations and laws, and keep stakeholders informed with regular reports.
• Attend local community events, business meetings, and networking events to promote Museum of Illusions.

Skills

Leadership

Budgeting

P&L responsibility

Communication

Relationship building

Hospitality/Entertainment experience

Proactive/Organized

Team leadership

Job description

Museum of Illusions in San Francisco, CA, is seeking a proactive leader to oversee operations and management of the museum team. You will hire, train, and guide a ~15-person staff, driving high performance and exceptional guest experiences.

You will manage all business functions, contribute to revenue growth, and coordinate with marketing and sales on events. The role requires strong communication and relationship-building skills and a willingness to work weekends and holidays.