Museum Engagement Coordinator

Baylor University; Waco (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Baylor University is seeking a Museum Engagement Coordinator to supervise student employees and foster engaging museum experiences, including weekends and holidays. The role collaborates with the School Programs Coordinator to coordinate group visits, ensuring a smooth experience for teachers, students, and staff.

The position requires a Bachelor's degree with related experience; a combination of education and experience is acceptable.

Qualifications

• Bachelor's degree and 1 year of relevant work experience required.
• Combination of education and experience may be considered.
• Authorized to work in the United States on a full-time basis.

Responsibilities

• Oversee hiring process for student employees and fill Spark positions.
• Onboard and manage day-to-day activities of student staff.
• Coach floor staff to improve visitor engagement.
• Schedule shifts to cover floor duties and events.
• Train students on new exhibits and Spark Boxes.
• Develop Spark Zone activities and maintain training materials.
• Assist with daily greeting and logistical management for school groups.
• Ensure harmony between floor staff and school groups.
• Perform other duties to support Baylor’s mission.

Skills

Leadership

Coaching

Customer service

Education

Bachelor's degree

Job description

A humblecollegefounded before Texas was a state,Baylornow stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation’s “Great Colleges to Work For”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We Are Looking For

Baylor University is seeking a Museum Engagement Coordinator to coordinate and supervise student employees to facilitate engaging museum experiences, including weekends and holidays. The Museum Engagement Coordinator will develop activities to spark curiosity on the floor and deepen learning happening in the museum. This position works with the School Programs Coordinator to help facilitate group visits to the museum, creating a harmonious experience for teachers, students, and floor staff.

The regular work schedule for this position is Tuesday - Saturday.

A Bachelor's degree and one year of relevant work experience are required. A Bachelor’s degree and three years of relevant experience are preferred. A combination of education and experience will be considered in lieu of the degree requirement.

All applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

• Oversee hiring process for student employees to fill Spark Guide and Spark Team Lead positions

• Complete onboarding and oversee day to day management of student employees, including managing the accountability system and facilitating mid-semester evaluations

• Provide coaching for floor staff on how to improve their engagement with visitors

• Schedule Spark Team to ensure all floor shifts are covered, including personally filling spots when necessary

• Provide & train students to provide high quality customer service to all guests to the museum

• Create training materials for Spark Team on new exhibits and Spark Boxes and conduct monthly training meetings with Spark Guides

• Oversee development of new Spark Zone activities and other day-to-day interactions with visitors

• Maintain Spark Zone training materials and engagement supplies

• Evaluate success of each Spark Cart and rotate activities according to the topic, season, exhibit, etc.

• Assist School Programs Coordinator in daily greeting and logistical management for school groups; includes greeting and orienting parents and chaperone, supporting lunchtime logistics, and managing departure transitions

• Work closely with School Programs Coordinator to ensure gallery floor staff and school groups are working harmoniously

• Perform all other duties as assigned to support Baylor’s mission

• Ability to comply with university policies

• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more aboutBaylorand our strategic vision,Baylor in Deeds. Also, explore our great hometown ofWacoand the many opportunities toengage locally. If you are new to Central Texas,This is Waco!