Municipal Customer Service Representative

City-of-Concord,-Nh; Concord (NH); On-site; USD 30,000 - 33,000; Full time

Job summary

City of Concord, NH is seeking a customer-focused Cashier/Collector for the Finance Department - Collections. The role involves handling cash transactions, answering inquiries, balancing receipts, and using a computer to process data.

You will also assist with tax, license and fee processing and provide information while maintaining confidentiality. Applicants should have a high school diploma or GED and be able to work in a busy office environment; NH certifications may be required.

Qualifications

• Proficient in basic math for cash handling.
• Able to use a computer to enter and retrieve information.
• Knowledge of office procedures and records handling.
• Demonstrates courteous, professional interaction with the public.

Responsibilities

• Perform cash, check, and card transactions with the public.
• Balance receipts and prepare deposits.
• Process registrations, licenses, and associated fees.
• Respond to inquiries and provide information within privacy laws.
• Assist with tax liening, reminders, and payoff calculations.

Skills

Cash handling

Customer service

Data entry

Oral communication

Confidentiality

Education

High school diploma or GED

Job description

DEPARTMENT: Finance Department - Collections

TYPE OF EMPLOYMENT: Permanent Full Time, 40 Hours Weekly, Days

SALARY RANGE: $21.99 to $24.27 (top of range $31.86), with a competitive flexible benefits package.

CLOSING DATE: Open until filled.

"An Equal Opportunity Employer M/F/DP/V"

JOB SUMMARY

• Performs work conducting cash transactions while dealing courteously and diplomatically with the public. Responds to requests for information and assistance; balances receipts; enters and retrieves information using a computer.
• Prepares Motor Vehicle Registrations and Titles; issues plates; collects city and state fees; inventories state supplies; answers motor vehicle tax questions; provides information while adhering to confidentiality and privacy laws.
• Assists with all aspects of tax liening and tax deeding; assists with the processing of reminder notices; calculates payoff amount for past due bills.
• Processes payments for property taxes, water and sewer charges, and general accounts receivable bills.
• Balances cash drawer to end of day reports and prepares deposit for the bank.
• Conducts cash, check, and credit card transactions with the public.
• Performs collection calls for past due accounts.
• Assists the department with compiling statistics and reports; maintains appropriate files.
• Enters and receives technical information into a computer in order to update records, process transactions, and respond to requests for information.
• Processes incoming and outgoing mail.
• Answer incoming phone calls.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience:

High school diploma, GED or any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

Licenses and Certifications:

State of NH Municipal Agent Certification and State of NH Driver Protection Privacy Certification must be obtained within the probationary period or as classes become available.

MATERIAL AND EQUIPMENT USED

• General Office Equipment
• Personal Computer and/or Terminal
• Copy Machine

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Basic mathematical computations, including addition, subtraction, multiplication, and division.
• Word processors andor computers.
• Principles and practices of office procedures, rules, and regulations.

Skill in:

• Making change in money.
• Dealing courteously and diplomatically with difficult people and the general public.
• Performing basic mathematical computations, such as adding, subtracting, multiplying, and dividing.
• Operating various office equipment.
• Entering and retrieving information using a computer.

Mental and Physical Abilities to:

• Communicate effectively orally and in writing with a variety of types of individuals.
• Read, understand, and use judgment in the application of laws and regulations to area of assignment.
• Understand and carry out written and oral instructions.
• Prepare clear and concise reports.
• Establish and maintain effective office relationships.
• Work in an open office environment with several activities and conversations taking place at the same time.
• Organize work, set priorities, and meet critical deadlines.
• Perform duties while sitting at a desk or table or while intermittently sitting, standing, or stooping.
• Occasionally lift light or heavy objects.
• Climb ladders.

Working Conditions:

The work is performed in an office or stockroom.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reason able accommodation for the specific disability will be made for the incumbent/applicant when possible.